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- Tasks: Support apprentices and employers, ensuring smooth employment journeys from start to finish.
- Company: Join a diverse and inclusive team dedicated to quality and professionalism.
- Benefits: Competitive salary, flexible working options, and a supportive environment.
- Why this job: Make a real difference in apprentices' lives while developing your skills.
- Qualifications: Organised, detail-oriented, with HR or payroll experience preferred.
- Other info: Opportunity for growth in a small, collaborative team.
We are looking for an organised, people-focused professional to join our team as an Apprentice Delivery Advisor. In this pivotal role, you will act as the key contact for employers, apprentices, and internal colleagues - ensuring every apprentice employment journey runs smoothly from onboarding through to completion. You will oversee progress reviews, probation and welfare monitoring, absence and payroll documentation, and support timely interventions that keep apprentices on track. Your attention to detail, empathy, and ability to communicate confidently will help deliver a high-quality experience for learners and clients alike.
What You’ll Do
- You will play a trusted advisory role, providing guidance and first-stage escalation support on performance, conduct, and attendance matters.
- Working closely with line managers and HR colleagues, you will help manage performance-related cases sensitively and effectively.
- You will build strong, positive relationships with employers, helping them navigate apprentice-related challenges while maintaining accurate documentation and clear communication.
- Above all, you will contribute to a culture of quality, professionalism, and continuous improvement that drives successful completions and strengthens our apprentice employment provision.
Experience
- HR/Payroll processing and absence administration.
- Good level of educational attainment and if possible relevant HR qualification.
- Experience of apprentice contract management/ understanding of apprenticeship delivery and funding.
- Safeguarding and welfare requirements in the workplace.
Attributes
- Attention to detail, highly organised, and ability to deal calmly with complex support situations.
- Ability to support and build rapport with individuals (including late teens) and our valued clients.
- A willingness to operate across operational needs to ensure excellent client provision will be required.
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we are happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies.
Service Delivery Advisor in Kingston upon Hull employer: Nicholas Associates Graduate Placements
Contact Detail:
Nicholas Associates Graduate Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Advisor in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that Service Delivery Advisor role.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and HR processes. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed complex situations or supported individuals effectively. This will demonstrate your ability to thrive in the role and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Advisor in Kingston upon Hull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Advisor role. Highlight your organisational skills and people-focused approach, as these are key traits we’re looking for!
Showcase Relevant Experience: If you’ve got any experience in HR, payroll processing, or working with apprentices, don’t hold back! We want to see how your background aligns with the responsibilities of the role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This will show us your attention to detail and communication skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Nicholas Associates Graduate Placements
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Delivery Advisor role. Familiarise yourself with the key responsibilities like onboarding, progress reviews, and communication with employers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully communicated and supported others in the past. Think of specific situations where your empathy and organisational skills made a difference, especially in complex support scenarios.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as managing performance-related cases or dealing with absence documentation. Practise your responses to these scenarios, focusing on your problem-solving abilities and how you would maintain clear communication throughout.
✨Emphasise Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you ensure accuracy in your work, whether it's through documentation or monitoring welfare. Highlight any relevant experience you have in HR or payroll processing to reinforce your capability in this area.
