At a Glance
- Tasks: Manage customer orders and logistics for luxury fragrance brands in a fast-paced environment.
- Company: Join Nichebox, a dynamic company in the luxury fragrance industry.
- Benefits: Gain experience with global operations and collaborate with diverse teams.
- Other info: Opportunity for growth in a vibrant, international business.
- Why this job: Be part of a team delivering exceptional customer experiences and supporting international logistics.
- Qualifications: Experience in customer service and logistics, with SAP knowledge essential.
The predicted salary is between 27000 - 33000 £ per year.
Customer Service & Logistics Executive – Fixed Term Contract
London, UK
Supporting our global customer service and logistics operations.
Nichebox is looking for an experienced Customer Service & Logistics Executive to join our team in London on a fixed term contract basis, supporting the global customer service and logistics operations for our luxury fragrance brands, Clive Christian Perfume and Liquides Imaginaires.
This is an exciting opportunity for someone who enjoys combining customer service, order management and logistics coordination in a fast-paced international environment. Working closely with customers, Sales, Finance, Supply Chain, warehouses and our 3PL partners, you'll play a key role in ensuring orders and shipments are processed efficiently and customers receive a high level of service.
- Manage B2B customer orders end to end, from order receipt and SAP entry through to dispatch, ensuring pricing, customer requirements and regulations are accurately followed.
- Coordinate customer shipments and logistics, including transport arrangements, customs paperwork and country-specific product registration documentation.
- Maintain regular communication with customers, providing order updates and information on availability, collections and dispatches.
- Monitor sales orders against forecasts and highlight changes or potential issues to Supply Chain.
- Support international stock transfers, boutique replenishment and consignment invoicing across global locations.
- Coordinate inbound stock, warehouse packing and shipments, ensuring system stock and physical inventory remain aligned.
- Work closely with warehouses and 3PL partners to support efficient logistics and warehouse planning.
- Monitor transport costs, obtain spot rates and support initiatives to improve cost effectiveness across logistics.
Experience in customer service, order management, logistics or supply chain, ideally within luxury, beauty, retail or a premium consumer environment.
- Minimum 1 year of SAP experience is essential, with experience using relevant order, delivery, stock and invoicing transactions.
- Strong Excel skills, including VLOOKUP/XLOOKUP, INDEX MATCH, charts and PivotTables.
- Experience working with warehouses, 3PL partners and international shipments is preferred.
- Strong commercial awareness and an understanding of logistics costs and operational efficiency.
- Fluent English is essential; French and/or Italian would be an advantage.
- Experience with Shopify or warehouse management systems would be beneficial.
The opportunity to work with internationally recognised luxury fragrance brands, exposure to a growing global business and international customer and logistics operations, close collaboration with teams across Customer Service, Sales, Supply Chain, Finance, Retail and Marketing, and the opportunity to play a key role in delivering an exceptional customer experience and supporting our global operations.
Customer Service Executive (Logistics/Transport) in London employer: Nichebox
Nichebox is an exceptional employer located in the vibrant city of London, offering a dynamic and entrepreneurial work environment where your contributions directly impact the success of internationally recognised luxury fragrance brands. With a strong emphasis on teamwork and continuous improvement, employees benefit from close collaboration across various departments, ample opportunities for professional growth, and the chance to deliver outstanding customer experiences in a fast-paced international setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive (Logistics/Transport) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Nichebox.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Nichebox. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Executive (Logistics/Transport) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Nichebox.
How to prepare for a job interview at Nichebox
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Nichebox's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Nichebox offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
