At a Glance
- Tasks: Support customers with order processing and ensure excellent service from enquiry to delivery.
- Company: Leading UK manufacturer with a proactive and positive culture.
- Benefits: Competitive salary, incentive bonus, and early finish on Fridays.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Join a supportive team and play a key role in customer satisfaction.
- Qualifications: Sales or customer service experience is a plus; retail or hospitality backgrounds welcome.
The predicted salary is between 21500 - 26000 £ per year.
Are you the person who picks up the phone and gets the problem solved? If you're confident on the phone, sharp with the details and get real satisfaction from looking after customers, this Internal Sales Administrator role in Calne could be your next step with a business that is growing year after year and keeps its people for the long term.
Following continued year-on-year growth and an expanded customer base, our client is looking for a confident, organised Internal Sales Administrator to join their established sales team. You'll be a key point of contact for customers, handling enquiries, building quotations and taking ownership of orders from first call to final delivery. You'll work closely with colleagues across sales, production and procurement to make sure every customer gets the right product, on time, every time.
Based in a friendly office in Calne, Wiltshire, this full-time role offers a competitive salary with a salary review on successful completion of your probation period, plus bonus opportunities. Working hours are Monday to Thursday, 8.30am to 5.15pm, with an early 5.00pm finish on Fridays.
Responsibilities
- Handling incoming customer calls and entering quotations and orders onto the system accurately.
- Delivering consistently high levels of customer service, making sure the right information is communicated every time.
- Managing a shared sales inbox alongside the team and responding promptly to customer enquiries.
- Taking ownership of orders from entry on SAP through to delivery of goods.
- Guiding customers to the right product solution for their application.
- Preparing and sending your own quotations promptly and following up where needed.
- Issuing order confirmations and checking for customer acknowledgement.
- Liaising with Production once orders are placed to prevent and resolve any issues.
- Working closely with the Procurement Manager on order requests and outstanding orders, and keeping customers updated.
Qualifications and Experience
- Experience in a sales, customer service or office administration environment. We would also welcome applications from candidates with retail, hospitality or call centre experience looking to move into a corporate setting.
- Confident, articulate and enthusiastic communication skills, with a natural ease on the phone.
- Strong organisational skills and the ability to multitask in a busy environment.
- A sharp eye for detail and a customer-first mindset.
- Good computer and keyboard skills.
- Minimum GCSE Grade C or 4/5 (or equivalent) in Maths and English.
- Sales training, telephone sales experience or familiarity with SAP Business One is desirable but not essential, as full training is provided.
About the Role
As Internal Sales Administrator, you'll join a supportive, close-knit sales team where around 90% of your work will be inbound calls and enquiries. Customers will come to you for order updates, quotations and advice on which product best suits their needs, so you'll quickly build valuable product knowledge. You'll receive full training on SAP, including how to process orders through the system, so you can hit the ground running with confidence.
You'll also be partnered with a member of the external sales team through a buddy system, working together to manage customer requirements and keep orders moving. With enquiries shared between teams across two UK sites, there's a real sense of team effort and collaboration. This is a fully on-site role, giving you the chance to learn from experienced colleagues and become an integral part of a business that values reliability, service and quality.
About the Company
Based in Calne, our client is one of the UK's leading manufacturers in their sector, with a strong reputation built over more than 50 years. They supply major UK supermarket chains, motor manufacturers, airports, logistics operators and hundreds of SME businesses across a wide range of industries. A strategic acquisition has expanded their customer base and strengthened their position as the largest UK-based operation of their kind, and the business continues to enjoy year-on-year growth.
This is a company where people stay. With a stable team and many colleagues enjoying long tenure, it offers a genuinely supportive environment where you can build a long-term career, develop your skills and feel part of a business that is going places.
Your Questions Answered
Where is the Internal Sales Administrator job based?
The role is fully office-based in Calne, Wiltshire, within easy reach of Chippenham, Devizes, Melksham and Swindon.
What are the working hours?
Monday to Thursday 8.30am to 5.15pm, with an early 5.00pm finish on Fridays.
Do I need SAP experience?
No. Full SAP training is provided. Experience with SAP Business One is a bonus but not essential.
Is there scope for a pay increase?
Yes. There is a salary review on successful completion of probation, plus bonus opportunities
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Internal Sales Administrator in Calne employer: Niche Recruitment Ltd
Niche Recruitment Ltd is an excellent employer for those seeking a rewarding sales career in a dynamic environment just outside Royal Wootton Bassett. With a competitive basic salary and uncapped commission, employees benefit from a supportive team culture that prioritises comprehensive training and clear pathways for career advancement, making it an ideal place for motivated individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Administrator in Calne
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Internal Sales Administrator at Niche Recruitment Ltd, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Niche Recruitment Ltd. Tailor your message to explain why you’re drawn to them and how you can contribute as a Internal Sales Administrator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Internal Sales Administrator in Calne
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Niche Recruitment Ltd:When writing your cover letter, make sure to tailor your message specifically for Niche Recruitment Ltd. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Niche Recruitment Ltd
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Niche Recruitment Ltd that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Niche Recruitment Ltd that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Niche Recruitment Ltd’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
