NiCE is seeking a Team Lead, Technical Support in the United Kingdom. The role focuses on delivering advanced technical support for our software, restoring service quickly, and reducing customer risk.
You will analyze logs, troubleshoot complex issues, mentor colleagues, and drive process improvements while maintaining SLAs. Applicants should have 7+ years in technical customer service and deep knowledge of SaaS, networking, VoIP, SIP, APIs, and databases.
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Team Lead, Technical Support — Expert Troubleshooter employer: NiCE
At NiCE, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an Enterprise SaaS Growth Executive, you will benefit from flexible remote working arrangements, comprehensive professional development opportunities, and the chance to collaborate with innovative teams across the UK&I. Join us to make a meaningful impact in the AI CX space while enjoying a supportive environment that values your contributions and growth.
