Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead NOC and SRE teams to ensure operational excellence and platform reliability.
- Company: Join NiCE, a game-changing tech company that challenges limits.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment with cutting-edge technology.
- Qualifications: 6-8 years in NOC or SRE roles, with strong leadership skills.
- Other info: Collaborative culture with global teams and excellent career advancement opportunities.
The predicted salary is between 48000 - 72000 ÂŁ per year.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The NOC / SRE Manager (EMEA Site Manager) will lead NOC and SRE engineering teams in the region, ensuring operational excellence, platform reliability, and seamless collaboration with global engineering teams. This role focuses on proactive operations, system reliability, monitoring, and cross‑team alignment—not direct ownership of incident response.
Key Responsibilities- Operational Leadership & Technical Guidance
- Provide hands-on operational and technical leadership for cloud platform and infrastructure services across the UK and EU.
- Ensure reliable service delivery by maintaining high availability, system performance, and adherence to security and resiliency standards.
- Lead, coach, and mentor NOC Engineers and Site Reliability Engineers within the EMEA region.
- Team & Stakeholder Management
- Act as the primary communication bridge between EMEA engineering teams and global engineering/SRE/operations partners.
- Maintain ongoing collaboration with teams in the US, Philippines, and Pune to assist troubleshooting and technical issue resolution.
- Work with HR and executive leadership to hire, develop, and manage team performance.
- Monitoring, Observability & Reliability Engineering
- Maintain and improve monitoring, alerting, and observability systems to ensure proactive detection of performance or reliability issues.
- Support cost-optimization efforts and resource utilization analysis.
- Promote adoption of SRE practices including automation, performance improvements, and reduction of toil.
- NOC Operations (Non–Incident Response)
- Serve as the first technical escalation point for operational issues within the NOC/SRE team, escalating to Incident Response only when necessary.
- Support execution of approved production changes in accordance with change‑management and operational readiness processes.
- Ensure NOC workflows, runbooks, and shift operations run smoothly and efficiently.
- Cross‑Functional Collaboration & Continuous Improvement
- Partner with global delivery teams to transition appropriate operational tasks into EMEA as part of follow‑the‑sun support.
- Track and report on KPIs and operational metrics for visibility to senior leadership.
- Contribute to knowledge bases, internal documentation, and structured onboarding for new team members.
- Experience
- 6–8 years of progressive experience in NOC, Cloud Operations, or SRE‑adjacent environments.
- Experience leading teams of 5–15 engineers in operational or infrastructure‑focused roles.
- Proven experience supporting high‑uptime cloud platforms or enterprise SaaS infrastructure.
- Technical Skills
- Strong working knowledge of cloud platforms (Azure, AWS); certifications preferred.
- Familiarity with monitoring and observability technologies (e.g., CloudWatch, Azure Monitor, Prometheus, Grafana, Elasticsearch).
- Good understanding of NOC workflow management, SRE practices, and operational maturity.
- Experience with cloud operations, databases, and production support processes is a plus.
- Professional Skills
- Excellent written and verbal communication, with ability to translate technical detail for diverse audiences.
- High ownership mindset with proactive problem‑solving skills.
- Ability to work flexible hours to support global operations and business-critical needs.
- Strong collaboration skills and experience working across distributed teams and regions.
About NiCE: NiCE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Manager, NOC & SRE in Southampton employer: NICE
Contact Detail:
NICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, NOC & SRE in Southampton
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at NiCE. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of NOC/SRE practices. We want to see how you can lead teams and ensure operational excellence, so be ready to share your experiences!
✨Tip Number 3
Show off your problem-solving skills! During interviews, highlight specific challenges you've faced in cloud operations or team management and how you tackled them. We love a good story about overcoming obstacles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our ambitious team at NiCE.
We think you need these skills to ace Manager, NOC & SRE in Southampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through. We love seeing candidates who are genuinely excited about the opportunity to lead NOC and SRE teams. Share why you’re passionate about operational excellence and how you can contribute to our ambitious goals.
Tailor Your Experience: Make sure to highlight your relevant experience in NOC, Cloud Operations, or SRE environments. We want to see how your background aligns with the responsibilities of the role. Use specific examples that demonstrate your leadership skills and technical expertise in cloud platforms.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s necessary, and make sure to explain any technical terms so we can understand your experience without getting lost in the details.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and we can get back to you quicker. Plus, it shows us that you’re serious about joining our team at NiCE!
How to prepare for a job interview at NICE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud platforms like Azure and AWS, as well as monitoring tools such as CloudWatch and Grafana. Be ready to discuss how you've used these technologies in past roles and how they relate to the responsibilities of the NOC/SRE Manager position.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and mentoring engineers. Think about specific situations where you’ve successfully guided your team through challenges or improved operational processes, as this role requires strong leadership and collaboration.
✨Communicate Clearly and Confidently
Since this role involves acting as a communication bridge between teams, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to translate technical details for diverse audiences, which is crucial for effective stakeholder management.
✨Emphasise Continuous Improvement
Be ready to discuss how you've contributed to process improvements or optimised workflows in previous positions. Highlight any experience with SRE practices, automation, or performance enhancements, as this aligns perfectly with the expectations for the NOC/SRE Manager role.
