At a Glance
- Tasks: Lead technical engagement with top global partners and drive solution adoption.
- Company: Join NiCE, a market-disrupting leader in AI and digital transformation.
- Benefits: Collaborative environment, career growth, and the chance to shape the future of CX.
- Other info: Dynamic role with opportunities to influence and educate on cutting-edge technologies.
- Why this job: Be at the forefront of innovation with major consulting firms like Capgemini and Accenture.
- Qualifications: Experience in solution engineering and strong stakeholder management skills required.
The predicted salary is between 60000 - 80000 £ per year.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about? Strategic Solution Engineer, GSI Partnerships
Focus: Capgemini, Accenture and Deloitte partnerships across UKI and Europe
Role purpose: Partner-facing solution engineering, solution adoption and support for in-flight strategic opportunities.
We are seeking a NiCE Strategic Solution Engineer, GSI Partnerships to lead the functional and technical engagement with our key global system integrator partners across UKI and Europe, with an initial focus on Capgemini, Accenture and Deloitte. This partner-facing role will help accelerate solution adoption across the NiCE portfolio by enabling GSI sales, presales and delivery teams, supporting active opportunities, shaping compelling customer solution narratives and ensuring partners can confidently position, demonstrate and deploy NiCE solutions.
The Strategic Solution Engineer will act as the technical and solution bridge between NiCE partner sales, field sales, product teams and GSI stakeholders. The role will be hands-on across discovery, opportunity qualification, solution mapping, demonstrations, POCs, RFI/RFP responses, technical validation and partner enablement.
This is a fit for someone with strong technical depth, excellent stakeholder management skills and a proven ability to work through complex enterprise sales cycles with large consulting and transformation partners. The candidate should be comfortable operating from executive-level value conversations through to detailed technical and delivery discussions.
How will you make an impact?
- Drive solution adoption of the NiCE portfolio within Capgemini, Accenture and Deloitte across UKI and Europe.
- Support in-flight GSI opportunities by assisting with functional and technical discovery, solution design input, demonstrations, validation sessions and POC planning.
- Partner closely with GSI sales, presales, architects and delivery teams to help them understand, position and apply NiCE solutions in customer transformation programmes.
- Build repeatable solution plays, demo storyboards and technical narratives that GSIs can use to drive customer engagement and pipeline progression.
- Translate customer business challenges into clear NiCE solution architectures, value messages and adoption pathways.
- Influence and educate partner and customer stakeholders on how NiCE solutions address contact centre, CX, AI, automation, workforce engagement and digital transformation needs.
- Support the technical aspects of partner-led opportunities, ensuring NiCE is positioned effectively and consistently throughout the sales cycle.
- Assist with the definition, scoping and execution of successful proof of concepts and technical validations, where appropriate.
- Support functional and technical responses to RFIs, RFPs and partner-led bid submissions.
- Provide structured feedback from GSI engagements to Product, Partner Sales, Alliances and Enablement teams to improve adoption, differentiation and repeatability.
- Contribute to a team-selling approach across Partner Sales, Account Executives, Overlay teams and regional leadership.
- Help identify technical blockers, enablement gaps and adoption risks within the GSI partner ecosystem, then develop practical plans to remove them.
Have you got what it takes?
- Strong experience in solution engineering, presales, technical consulting or enterprise software sales engineering.
- Experience working with, selling through or enabling global system integrators, ideally including Capgemini, Accenture, Deloitte or similar consulting partners.
- Exceptional presentation, storytelling and demonstration capabilities, with the ability to tailor messaging for partner, executive, business and technical audiences.
- Proven ability to support complex, multi-stakeholder enterprise opportunities across multiple countries or regions.
- Ability to communicate confidently from C-level executives through to architects, programme leads, contact centre operations teams and frontline users.
- Experience building demo storyboards, solution narratives, POC plans and partner-ready enablement assets.
- Strong technical aptitude with the ability to understand customer requirements, identify risks and shape practical solution options.
- Self-motivated, highly organised and comfortable balancing multiple strategic opportunities and partner priorities at the same time.
- Commercially aware, outcome-led and able to connect technical capability to business value and customer transformation goals.
- Collaborative working style with the ability to influence without direct authority across matrixed internal and partner organisations.
Additional valuable skills
- Contact centre, CCaaS, CX, workforce engagement, CRM, analytics or business intelligence experience.
- Understanding of conversational AI, generative AI, agentic AI, NLU/NLP and related software technologies, including UI/UX considerations.
- Experience presenting AI, automation and digital CX technologies to business and technical audiences.
- Knowledge of cloud technologies and hyperscaler ecosystems, including AWS, Microsoft Azure and Google Cloud.
- Experience supporting partner-led bids, managed service propositions, transformation programmes or co-sell motions.
- Awareness of enterprise architecture, integrations, APIs, data flows, security and compliance considerations in large customer environments.
- Vertical market experience across banking, insurance, telecommunications, healthcare, travel, public sector or other enterprise sectors.
- Ability to create reusable enablement materials, solution blueprints and adoption playbooks for partner communities.
Success in this role will look like
- Capgemini, Accenture and Deloitte teams are more confident and capable in positioning NiCE solutions in strategic customer opportunities.
- Active GSI-led opportunities progress faster because technical blockers, solution questions and validation requirements are addressed early.
- Repeatable partner solution plays and demo narratives are adopted across UKI and Europe.
- NiCE is consistently positioned as a strategic CX, AI and automation platform within GSI transformation programmes.
- Internal sales, partner and product teams have clear feedback from the field on what GSIs need to scale adoption and win more effectively.
What's in it for you?
Join an ever-growing, market-disrupting global company where high-performing teams work in a fast-paced, collaborative and creative environment. As the market leader, every day at NiCE is a chance to learn, grow and help shape the future of CX, AI and partner-led transformation. If you are passionate, innovative and excited to raise the bar with some of the world's most influential consulting partners, you may just be our next NiCEr.
Solution Engineer, Strategic GSI Partnerships employer: NICE
At NiCE, we foster a dynamic and inclusive work culture that empowers our employees to challenge limits and drive innovation. As a Strategic Solution Engineer, you'll have the opportunity to collaborate with leading global partners like Capgemini, Accenture, and Deloitte, while benefiting from extensive professional development and a supportive environment that values creativity and teamwork. Join us in shaping the future of customer experience and AI, where every day presents a chance to learn and grow within a market-disrupting company.
StudySmarter Expert Advice🤫
We think this is how you could land Solution Engineer, Strategic GSI Partnerships
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry, especially those at Capgemini, Accenture, and Deloitte. Attend events, webinars, or even just grab a coffee with someone who’s already in the game. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a killer demo or presentation that highlights your technical prowess and storytelling abilities. Tailor it to the specific needs of potential partners and clients, so they can see how you can add value right from the get-go.
✨Tip Number 3
Be proactive! Don’t wait for opportunities to come to you. Reach out to GSI sales and presales teams directly, offering your support and insights. This not only showcases your initiative but also helps build relationships that could lead to job offers.
✨Tip Number 4
Keep learning and adapting! Stay updated on the latest trends in CX, AI, and automation. Share your knowledge with others in the field, and don’t hesitate to ask questions. This will position you as a thought leader and make you more attractive to potential employers.
We think you need these skills to ace Solution Engineer, Strategic GSI Partnerships
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with solution engineering and partnerships, especially with GSI like Capgemini, Accenture, and Deloitte. We want to see how your skills align with our ambitious goals!
Showcase Your Storytelling Skills:Since this role involves a lot of presentations and storytelling, include examples in your application that demonstrate your ability to communicate complex ideas clearly. We love seeing candidates who can engage both technical and non-technical audiences!
Highlight Technical Aptitude:Don’t forget to mention your technical skills and experiences, especially those related to AI, cloud technologies, and customer transformation. We’re looking for someone who can bridge the gap between technical details and business value.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at NICE
✨Know Your Partners Inside Out
Before the interview, dive deep into understanding Capgemini, Accenture, and Deloitte. Familiarise yourself with their recent projects, challenges, and how NiCE solutions can fit into their strategies. This knowledge will help you speak confidently about how you can support their teams.
✨Master the Technical Details
Brush up on your technical skills related to CX, AI, and automation. Be prepared to discuss specific technologies and how they integrate with NiCE solutions. Showing that you can navigate complex technical discussions will impress the interviewers.
✨Craft Compelling Solution Narratives
Think about how you would present NiCE solutions to different stakeholders. Prepare a few tailored stories that highlight the value of NiCE in solving customer challenges. This will demonstrate your ability to communicate effectively across various levels.
✨Showcase Your Collaborative Spirit
Emphasise your experience working in team environments, especially with global system integrators. Share examples of how you've influenced without authority and helped drive successful outcomes in previous roles. This aligns perfectly with the collaborative nature of the position.
