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- Tasks: Join our tech team as a Solutions Architect, implementing and supporting NICE product deployments.
- Company: NICE is a global leader in software solutions, enhancing customer experiences and ensuring public safety.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of an innovative company that values ambition and challenges the status quo.
- Qualifications: Experience in system engineering, scripting, and strong communication skills are essential.
- Other info: Candidates must have lived in the UK for 5 years and be eligible for security clearance.
The predicted salary is between 43200 - 72000 £ per year.
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are looking for a talented implementation specialist to join our technology team. Primary focus will be on implementing the technical aspects of NICE product deployments and non-standard configuration requests as well as assisting product teams to successfully introduce new products/versions. Championing supportability and delivering preventative actions on behalf of our customers is also key.
How will you make an impact?
- Implementing and supporting custom deployments and integration of various NICE product suites for clients.
- Working on non-standard configuration requests, manual database and file manipulations, and other advanced system adjustments.
- Working effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D.
- Taking into account technical and commercial relationships with end users, partners, and service providers.
- Accurately tracking effort on tasks - recognizing scope and effort variances early, evaluating impact, and raising issues as appropriate.
- Using best practice methods, quality standards, and guidelines on all project phases.
Key personal attributes:
- Comfort working as part of a distributed team
- Working with minimal guidance once trained
- Comfort communicating with customers at all levels
- Excellent written and verbal communication in English
- Excellent problem-solving skills and ability to work under pressure
Have you got what it takes?
- System/implementation engineering for complex data-driven solutions
- Scripting (PowerShell / .Net / C# / Java, etc.)
- APIs (REST, SOAP) including interfacing with Postman or Fiddler
- Technical and analytical skills
- Windows server/client
- Effective communication skills with customers and internal departments, including listening, validating assumptions, and effective questioning.
- Ability to deliver technical information clearly to customers of varying technical expertise.
- Methodical troubleshooting, technical skill, and attention to detail in diagnosing problems and reproducing issues locally.
- Multi-tasking and time-management skills to prioritize and switch between tasks.
You will have an advantage if you also have:
- Programming (e.g., C#)
- MS Azure Cloud technologies (or equivalent)
- Experience in policing or the criminal justice sector within an IT environment
NOTE – Successful candidates will need to have been in the UK for 5 years and be eligible for obtaining NPPV3 + Security Clearance.
Solution Architect employer: NICE
Contact Detail:
NICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect
✨Tip Number 1
Familiarise yourself with NICE's product suites and their deployment processes. Understanding the technical aspects of their solutions will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your scripting skills, particularly in PowerShell, .Net, C#, or Java. Being able to showcase your proficiency in these languages can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with APIs, especially REST and SOAP. Familiarity with tools like Postman or Fiddler will be beneficial, so consider doing a few practice runs to solidify your knowledge.
✨Tip Number 4
Highlight any previous experience in system implementation or engineering for complex data-driven solutions. Be ready to share specific examples of how you've tackled challenges in past roles, as this will resonate well with the hiring team.
We think you need these skills to ace Solution Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in system implementation and scripting. Emphasise your technical skills, especially in PowerShell, .Net, C#, and APIs, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention specific examples of how you've successfully implemented complex solutions in previous roles, showcasing your ability to work under pressure.
Highlight Communication Skills: Since effective communication is key for this position, provide examples in your application that demonstrate your ability to communicate technical information clearly to both technical and non-technical audiences.
Showcase Relevant Experience: If you have experience in the criminal justice sector or with MS Azure Cloud technologies, make sure to highlight this in your application. It can give you an edge over other candidates.
How to prepare for a job interview at NICE
✨Showcase Your Technical Skills
As a Solutions Architect, you'll need to demonstrate your technical prowess. Be prepared to discuss your experience with scripting languages like PowerShell or C#, and your familiarity with APIs such as REST and SOAP. Bring examples of past projects where you've successfully implemented complex data-driven solutions.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this role. Practice explaining technical concepts in simple terms, as you will need to interact with customers of varying technical expertise. Consider preparing a few scenarios where you've had to communicate complex information clearly.
✨Demonstrate Problem-Solving Abilities
The ability to troubleshoot and solve problems under pressure is key. Prepare to discuss specific challenges you've faced in previous roles and how you approached them. Highlight your methodical troubleshooting techniques and attention to detail.
✨Understand the Company Culture
NICE values ambition and innovation. Research the company’s mission and recent projects to understand their culture. During the interview, express how your personal values align with theirs and how you can contribute to their goals as a game changer in the industry.
