At a Glance
- Tasks: Lead exciting projects that transform customer experiences with innovative cloud solutions.
- Company: Join a global leader in AI and cloud technology, known for its dynamic culture.
- Benefits: Enjoy flexible working, competitive salary, and endless career growth opportunities.
- Other info: Collaborative environment with a focus on innovation and personal development.
- Why this job: Be part of a game-changing team that challenges limits and drives real impact.
- Qualifications: 5+ years in project management, ideally with cloud contact centre experience.
The predicted salary is between 60000 - 80000 € per year.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. NiCE empowers organisations worldwide to transform customer interactions into actionable business intelligence. Our Deployment Services team sits at the heart of that mission, driving the successful implementation of NiCE's cloud customer experience solutions - including the CXone platform for enterprise clients across the globe.
The Senior Project Manager (PM) owns end-to-end delivery of CXone and customer interaction analytics engagements, serving as the primary point of contact for customers throughout the project lifecycle. Engagements include platform deployments, migrations, upgrades, and change orders in cloud environments. The Senior PM provides strong leadership to align customer and NiCE resources, expectations, and timelines. They facilitate clear, proactive communication across NiCE's functional organisations, including Technical Services, Sales, Pre-Sales, Technical Support, and Consulting Services and act as a trusted advocate for the customer. They hold overall accountability for delivery quality, schedule adherence, and customer satisfaction, while maintaining visibility across all ‘business as usual’ touchpoints including, Customer Success and Support.
KEY RESPONSIBILITIES
- Project Delivery & Governance
- Own the full project lifecycle for deployments, upgrades, and change orders, from initiation through to post-go-live handover
- Create and maintain project plans, schedules, RAID logs (Risks, Actions, Issues, Dependencies), and all supporting project documentation
- Manage project scope rigorously, applying a structured change control process to protect delivery integrity
- Identify, assess, and proactively manage project risks and issues, escalating where appropriate
- Coordinate and facilitate project meetings, workshops, and governance checkpoints; maintain accurate minutes and action tracking
- Stakeholder Management & Communication
- Serve as the primary customer-facing contact throughout delivery, building trusted, long-term relationships with client stakeholders
- Provide regular, clear project status updates to sponsors, steering committees, and internal leadership
- Manage customer expectations effectively, balancing commercial and delivery pressures with transparency and professionalism
- Collaborate cross-functionally with Sales, Pre-Sales, Technical Support, and Customer Success to ensure seamless handoffs and aligned outcomes
- Resource & Financial Management
- Manage internal resource availability, allocation, and scheduling across onshore and offshore teams
- Prepare cost estimates for Deployment Services efforts to be incorporated into Statements of Work (SoWs)
- Draft and review SoWs, ensuring scope, effort, and commercial terms are accurately captured
- Process & Continuous Improvement
- Maintain and continuously improve project management processes, templates, and tooling
- Partner with leadership to identify and drive broader process improvement initiatives across the Deployment Services function
- Share lessons learned and best practices across the PM community
KNOWLEDGE, SKILLS & ABILITIES
- Proven ability to manage multiple concurrent enterprise-scale projects with competing priorities and tight deadlines
- Strong understanding of cloud contact centre platforms, ideally CXone or comparable CCaaS solutions (e.g. Genesys Cloud, Amazon Connect)
- Confident directing and coordinating multi-disciplinary technical teams without direct line management authority
- Excellent communication and stakeholder management skills - able to flex style from C-suite to technical engineers
- Skilled at driving ambiguous situations to clear decisions and actionable outcomes
- Strong commercial awareness, including scope management and change control discipline
- Analytical and structured thinker with sound problem-solving instincts
- Meticulous with documentation, record-keeping, and follow-through
- Comfortable working autonomously in a fast-paced, matrixed environment
- Genuine commitment to customer success and team wellbeing
EDUCATION & EXPERIENCE
- Bachelor's degree or higher; equivalent professional experience considered
- 5+ years of project or engagement management experience delivering enterprise software implementations, ideally in SaaS, CCaaS, or contact centre technology
- Experience with CXone or other NICE platforms strongly preferred
- Familiarity with cloud/hosted deployment models and telephony/contact centre environments is a significant advantage
- Project management certification (PMP, PRINCE2, or equivalent) preferred but not essential
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Senior Project Manager employer: NICE
At NiCE, we foster a dynamic and inclusive work culture that empowers our employees to challenge limits and drive innovation. As a Senior Project Manager, you will thrive in a collaborative environment that prioritises professional growth, offering extensive internal career opportunities and the flexibility of our NICE-FLEX hybrid model. Join us in shaping the future of customer experience while enjoying the benefits of working with a market leader committed to excellence and employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Project Manager role.
✨Tip Number 2
Prepare for interviews by researching NiCE and its cloud solutions. Show us you’re passionate about transforming customer interactions and how your experience aligns with our mission. Tailor your responses to highlight your project management skills in similar environments.
✨Tip Number 3
Practice your communication skills! As a Senior PM, you’ll need to flex your style from C-suite to technical teams. We recommend doing mock interviews with friends or mentors to get comfortable with articulating your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Senior Project Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about the opportunity to be a Senior Project Manager at NiCE.
Tailor Your Experience:Make sure to highlight your relevant experience in project management and cloud solutions. We love seeing how your background aligns with our mission, so don’t hold back on showcasing your skills and achievements that relate to the role!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible and avoid jargon. This helps us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NICE
✨Know Your Stuff
Before the interview, dive deep into NiCE's cloud customer experience solutions, especially the CXone platform. Familiarise yourself with its features and benefits, as well as any recent updates or case studies. This will not only show your enthusiasm but also help you engage in meaningful conversations during the interview.
✨Showcase Your Leadership Skills
As a Senior Project Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams through complex projects. Highlight how you managed stakeholder expectations and navigated challenges, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Think of specific situations where you had to make tough decisions or adapt to changing circumstances. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about NiCE's project management processes, team dynamics, and future goals. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to demonstrate your analytical thinking and strategic mindset.
