At a Glance
- Tasks: Join us as an SRE-NOC Engineer, focusing on 24/7 service reliability and operational automation.
- Company: NiCE Ltd., a leading tech company transforming customer experiences globally.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and career advancement.
- Why this job: Be part of a game-changing team that engineers solutions and drives innovation.
- Qualifications: Strong Linux skills, incident management experience, and scripting knowledge required.
The predicted salary is between 51750 - 63250 £ per year.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The SRE – NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering‑driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation. Unlike a traditional NOC analyst, an SRE‑NOC is expected to engineer problems away, not just respond to alerts.
How will you make an impact?
- Incident Response & Operations
- Act as a primary or escalation responder in a 24x7 on‑call rotation
- Lead or support Major Incident (MI) response, including triage, mitigation, and resolution
- Coordinate across Engineering, Infrastructure, Security, and Product teams
- Execute and improve runbooks, playbooks, and escalation paths
- Drive blameless post‑incident reviews (PIRs) and track corrective actions
- Monitoring, Alerting & Observability
- Own service health monitoring across infrastructure, applications, and dependencies
- Design and maintain alerting strategies that align with SLIs/SLOs
- Reduce alert fatigue through signal‑to‑noise improvements
- Build dashboards using tools such as: Grafana, Prometheus, Datadog, Splunk, CloudWatch
- Reliability Engineering & Automation
- Automate repetitive operational tasks to reduce manual toil
- Improve mean time to detect (MTTD) and mean time to resolve (MTTR)
- Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows
- Implement self‑healing and auto‑remediation where possible
- Partner with engineering teams to improve system design for reliability
- Platform & Infrastructure Support
- Support and troubleshoot Linux‑based systems
- Cloud platforms (AWS, Azure, GCP)
- Kubernetes / containerized environments
- Assist with capacity planning and availability reviews
- Ensure operational readiness for production releases
Have you got what it takes?
- Technical
- Strong Linux systems administration
- Experience with incident management and production support
- Familiarity with cloud infrastructure (AWS preferred)
- Containers & orchestration (Docker, Kubernetes)
- Monitoring/alerting platforms
- Scripting or programming experience in Python, Bash, Go, or similar
- Understanding of networking fundamentals (DNS, TCP/IP, load balancing)
- Operational
- Experience working in 24x7 NOC or production operations environments
- Ability to handle high‑pressure incidents calmly and effectively
- Strong written and verbal communication for incident coordination
- Comfort working from runbooks—but improving them when they fall short
- Preferred / Differentiators
- Experience defining or operating to SLOs / SLIs
- Prior migration from traditional NOC → SRE model
- Infrastructure as Code experience (Terraform, Ansible, etc.)
- Exposure to security, compliance, or regulated environments
NOC Engineer / SRE employer: NiCE
At NiCE, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an Enterprise SaaS Growth Executive, you will benefit from flexible remote working arrangements, comprehensive professional development opportunities, and the chance to collaborate with innovative teams across the UK&I. Join us to make a meaningful impact in the AI CX space while enjoying a supportive environment that values your contributions and growth.
StudySmarter Expert Advice🤫
We think this is how you could land NOC Engineer / SRE
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at NiCE or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to NiCE.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like NiCE.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like NiCE that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace NOC Engineer / SRE
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at NiCE.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at NiCE and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at NiCE
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If NiCE uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
