Senior Delivery Manager in Manchester

Senior Delivery Manager in Manchester

Manchester Full-Time On-site
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The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care.

As an equal opportunities employer we are committed to creating a inclusive environment and welcome everyone from all backgrounds to apply so we can continue to create a workforce which is representative of the communities we serve.

If you are suitably qualified and have an interest in remote, hybrid, full time or part time working we encourage you to get in touch as we are happy to discuss potential flexible working opportunities.

We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary.

Job overview

As a Senior Delivery Manager, you will oversee the successful delivery of a portfolio of complex digital, data and technology initiatives that support NICE’s strategic priorities. Working collaboratively with multidisciplinary teams, senior stakeholders and external partners, you will shape, plan and deliver change using the most appropriate delivery approaches, ensuring work is well governed, focused on value and centred on user and organisational outcomes.

You will play a key leadership role across delivery planning, portfolio oversight, stakeholder engagement and continuous improvement, while supporting and line-managing Agile Delivery Managers.

Interviews will be held face to face in our Manchester office.

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What you’ll be expected to do / bring to the role:

  • Oversee the end‑to‑end delivery of large or complex digital and technology initiatives, from business case through to live operation, using agile and/or waterfall approaches as appropriate.
  • Manage delivery risk, dependencies, resourcing and capacity across multiple workstreams, using data‑driven insights to inform planning and decision‑making.
  • Develop collaborative and productive relationships with senior stakeholders, delivery teams and third‑party suppliers, influencing without direct authority.
  • Provide clear, accurate and transparent reporting on delivery performance, risks, progress and benefits, using tools such as JIRA and other delivery systems.
  • Support effective portfolio and governance practices, ensuring work aligns to NICE strategy, corporate standards and public‑sector best practice.
  • Line manage and support Agile Delivery Manager(s), providing leadership, coaching and performance management.
  • Support continuous improvement, embedding effective delivery practices, service management principles and lessons learned across the organisation.
  • Bring effective communication, facilitation and workshop-design skills, with the ability to work effectively with senior stakeholders and help resolve complex delivery issues.

Working for our organisation

We are passionate and proud of the work we do and the impact we make.
NICE offer:

  • Generous NHS Pension
    Secure your future with one of the most rewarding pension schemes in the UK.
  • Flexible working
    Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times.
  • Exclusive discounts
    Save on shopping, dining and more with a Blue Light Card.
  • Time to recharge
    Start with 27 days’ annual leave plus bank holidays.
  • Inclusive staff networks
    Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud – we celebrate diversity.
  • Tailored development
    Grow your career with personalised learning and development opportunities.

Detailed job description and main responsibilities

To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job. Please see job description attached for full list of responsibilities.

Important - Due to NICE’s use of anonymised recruitment practices we ask all candidates not to include any personal details within their application.

Please ensure you provide sufficient detail in the application form.

We reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Candidates must ensure that all information provided in their application is factually accurate. Any examples provided must be taken from personal experience. NICE abides by honesty and integrity as part of its organisational values, if evidence of plagiarism is found, applications may be withdrawn.

By submitting an application, you agree that it may be rejected or subject to disciplinary action if evidence of plagiarism is detected. Examples of plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

Please contact [email protected] with the subject, 'Reasonable Adjustments' if you wish to discuss any additional needs or reasonable adjustments which may support you with your application and/or at interview.

Senior Delivery Manager in Manchester employer: NiCE

At NiCE, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an Enterprise SaaS Growth Executive, you will benefit from flexible remote working arrangements, comprehensive professional development opportunities, and the chance to collaborate with innovative teams across the UK&I. Join us to make a meaningful impact in the AI CX space while enjoying a supportive environment that values your contributions and growth.

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Contact Details:

NiCE Recruitment Team