NICE is seeking a Service Desk Analyst in Manchester to be the first contact for customers, handling a broad range of inquiries and service requests. You will perform initial diagnosis and fix where possible, or escalate to the appropriate teams.
The role emphasizes end-user accessibility support and collaboration with engineering to implement fixes while documenting learnings for colleagues. A strong focus on SLAs and customer service is required.
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Remote Service Desk Analyst – 1st/2nd Line IT Support in Manchester employer: NiCE
At NiCE, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an Enterprise SaaS Growth Executive, you will benefit from flexible remote working arrangements, comprehensive professional development opportunities, and the chance to collaborate with innovative teams across the UK&I. Join us to make a meaningful impact in the AI CX space while enjoying a supportive environment that values your contributions and growth.
