NICE – The National Institute for Health and Care Excellence in Manchester is seeking a strategic Head of End User Services to lead the transformation of end user IT services. The role drives operational excellence, performance metrics, and a seamless user experience across the organisation.
The position requires senior leadership in IT service management, with a focus on embedding ITIL-aligned processes, strong stakeholder engagement, and the ability to manage major incidents and supplier
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Head of End-User Services & IT Experience in Manchester employer: NiCE
At NiCE, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an Enterprise SaaS Growth Executive, you will benefit from flexible remote working arrangements, comprehensive professional development opportunities, and the chance to collaborate with innovative teams across the UK&I. Join us to make a meaningful impact in the AI CX space while enjoying a supportive environment that values your contributions and growth.
