At a Glance
- Tasks: Assist customers with contract renewals and negotiations to retain and grow revenue.
- Company: Join NiCE, a global leader in innovative software solutions.
- Benefits: Flexible hybrid work model, career growth opportunities, and a dynamic team environment.
- Other info: Collaborative culture with endless learning opportunities in a fast-paced setting.
- Why this job: Make a real impact by negotiating contracts and driving customer success.
- Qualifications: Bachelor’s degree and 4+ years in contract negotiation or related experience.
The predicted salary is between 40000 - 50000 £ per year.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. If you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Renewal Account Manager (RAM) will be accountable for assisting customers, Solution Account Managers (SAM), and Account Executives (AE) with contract renewals and negotiations of these renewals. This position is responsible for:
- Retaining customers during the negotiation process.
- Growing and retaining revenue with annual or CPI increases and specific product additions.
- Meeting team and individual goals related to their tasks.
How will you make an impact?
- Prepare and analyse financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.
- Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.
- Negotiate contract terms, pricing, and other details to achieve favourable outcomes for both the company and the customer.
- Partner with SAMs, AEs, Technical Account Managers (TAMs), and the finance team to represent the best interest of NiCE and revenue retention goals.
- Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.
- Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.
- Communicate effectively and professionally with internal and external stakeholders.
- Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities.
Have you got what it takes?
- Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience.
- 4+ years applicable experience in contract negotiation.
- 4+ years in contact centre or service delivery.
- Experience with SAAS billing models.
- Demonstrated experience in a fast-paced environment and meeting customer contract timelines.
- Ability to multitask responsibilities and pivot between negotiation projects.
- Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations.
- Tracking and reporting on renewal metrics, such as renewal rates.
- To be innovative with strategic ideas and approaches in negotiation.
- To have problem-solving and critical thinking skills.
- To be efficient with Microsoft Office applications, PowerPoint, and Salesforce.
Bonus Experience:
- Account Management or sales experience.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week.
NiCE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. NiCE is proud to be an equal opportunity employer.
Renewal Account Manager in London employer: NICE
NiCE is an exceptional employer that fosters a collaborative and innovative work culture, offering a hybrid working model that balances office and remote work. Employees benefit from continuous growth opportunities in cloud technologies, supported by a team of skilled professionals dedicated to excellence in AWS environments. Located in the United Kingdom, NiCE provides a dynamic environment where your contributions are valued and your career can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Renewal Account Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like NICE. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Renewal Account Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to NICE.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on NICE's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at NICE
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with NICE.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at NICE will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former NICE employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
