At a Glance
- Tasks: Lead innovative solution designs and collaborate with top-tier partners to deliver exceptional customer experiences.
- Company: Join NiCE, a market leader in AI and cloud technology, known for its ambitious culture.
- Benefits: Enjoy a flexible hybrid work model, competitive salary, and endless career growth opportunities.
- Other info: Work in a fast-paced environment with a focus on collaboration and innovation.
- Why this job: Be part of a dynamic team that challenges limits and drives impactful change in the tech industry.
- Qualifications: 8+ years in solution architecture or consulting, with strong knowledge of CXone or similar platforms.
The predicted salary is between 70000 - 90000 £ per year.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. If you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Senior CXone Solutions Architect — GSI Engagement is a senior technical and consultative role focused on partnering with GSI partners and pre-sales teams to design CXone solutions aligned to customer needs and NiCE best practices. This individual serves as the primary NiCE subject-matter expert and liaison for GSI partners such as Accenture, Capgemini, Deloitte, and IBM Consulting, bringing platform depth and consultative rigor to the solution design process.
The ideal candidate brings deep CXone platform expertise, strong consulting instincts, and the organizational maturity to navigate complex, multi-party engagements. They are skilled at guiding GSI partners toward realistic delivery expectations, facilitating alignment across stakeholders, and ensuring that proposed timelines and scope reflect what NiCE has reviewed and endorsed.
How will you make an impact?
- GSI Partnership Governance
- Serve as the NiCE Gatekeeper for all GSI support engagements: validate requests are authorized and in-scope before routing to delivery teams.
- Monitor GSI partner planning activities and ensure that proposed timelines and commitments reflect NiCE’s reviewed and endorsed delivery position; guide partners toward realistic, jointly agreed plans.
- Proactively understand GSI current planning capacity and delivery pipeline to anticipate resource needs and conflicts.
- Create and maintain documentation and processes for GSI engagement — covering intake, escalation, scope validation, and delivery handoff.
- Pre-Sales & Solution Scoping
- Engage early in the sales cycle alongside Sales, Sales Engineering, and Account Executives to scope CXone solutions tailored for GSI-led customer deployments.
- Elicit solution requirements and business objectives from clients and GSI partners; translate into functional requirements, use cases, user stories, and acceptance criteria.
- Develop Solution Design Documents in partnership with the GSI for enterprise customers, ensuring scope is clearly bounded and commercially aligned.
- Advise on joint delivery models with GSI partners — defining what NiCE delivers directly vs. what the GSI delivers with NiCE enablement.
- Ensure new quotes and scope revisions are reflected promptly and accurately in partnership agreements.
- Solution Design & Technical Advisory
- Maintain deep, current expertise in the CXone Product Suite and broader contact center ecosystem, including AI, NLP, and conversational platforms (e.g., Cognigy).
- Lead solution design activities across customer and GSI engagements, including architecture analysis, integration design, and platform configuration guidance.
- Evaluate and incorporate relevant integration technologies (e.g., SAP, CRM platforms, workforce management systems) into solution architectures.
- Advise GSI delivery teams on CXone capabilities, constraints, and best practices to reduce delivery risk and rework.
- Pre-Delivery Coordination & Stakeholder Alignment
- Participate in GSI internal team meetings and represent NiCE’s interests across joint planning sessions.
- Help coordinate client and meeting requirements across multi-party delivery engagements.
- Partner closely with the NiCE Partner Team, PM/Services Lead, and DSA organization to ensure smooth handoff from design to delivery.
- Manage customer and GSI expectations throughout the solution design lifecycle, serving as a trusted escalation point for both parties.
- Thought Leadership & Enablement
- Serve as an internal champion for GSI best practices and a blueprint for how NiCE engages and scales GSI partnerships.
- Understand and internalize the GSI mindset — their delivery models, commercial drivers, and strategic priorities — to build more effective working relationships.
- Provide mentorship and enablement to NiCE PS and SA colleagues on GSI engagement norms and governance models.
- Contribute to continuous improvement of NiCE’s GSI program, including documentation, tooling, and governance frameworks.
Have you got what it takes?
Required Experience
- 8+ years of solution architecture or senior consulting experience in a contact center, SaaS, or enterprise software context.
- 8+ years of customer-facing engagement experience, including complex, multi-stakeholder environments.
- 5+ years of contact center industry experience with strong knowledge of CXone or comparable CCaaS platforms.
- Demonstrated experience working with or within GSI partnerships (e.g., Accenture, Capgemini, Deloitte, IBM Consulting).
- Proven experience governing complex, multi-party delivery engagements and aligning partners around feasible, well-scoped solution designs.
- Experience with integration architecture and solution design, including SAP and CRM system integrations.
Technical Skills
- Strong command of the CXone Product Suite; ability to speak to full platform capabilities with confidence.
- Familiarity with AI and NLP technologies, preferably within the CX domain (Cognigy or similar platforms a plus).
- Experience with systems integration, process analysis, and process diagramming tools (MS Visio or equivalent).
- Proficiency in MS Office suite, including advanced Word, Excel, and PowerPoint.
Competencies & Soft Skills
- Organizational maturity and executive presence — skilled at guiding GSI partners toward realistic, NiCE-endorsed delivery positions through collaborative dialogue and credible subject-matter authority.
- Strong communication and collaboration skills; ability to navigate across Sales, Professional Services, Partner, and executive stakeholders.
- Ability to translate complex solution architectures into clear, precise, and easy-to-read functional documentation.
- Strong business acumen; able to quickly understand how technology supports revenue and profit objectives.
- Skilled multi-tasker with ability to adapt to shifting priorities across multiple clients and technologies.
- Comfortable working in a fast-paced, results-oriented environment with remote customers via virtual tools.
- Ability to manage deliverables across multiple projects and consistently meet tight deadlines.
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Lead Solution Architect– Professional Services EMEA in London employer: NICE
At NiCE, we foster a dynamic and inclusive work culture that empowers our employees to challenge limits and drive innovation. With a strong focus on professional growth, we offer extensive career development opportunities within a collaborative environment, supported by our hybrid NiCE-FLEX model that promotes work-life balance. Join us in a vibrant location where your contributions will not only be valued but will also play a crucial role in shaping the future of customer experience solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Solution Architect– Professional Services EMEA in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NICE values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NICE might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NICE!
✨Direct Apply to NICE
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We think you need these skills to ace Lead Solution Architect– Professional Services EMEA in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NICE.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NICE. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NICE
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
