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- Tasks: Lead partner success through technical expertise and innovative implementation strategies.
- Company: Join a market-leading tech company known for its innovation and collaborative culture.
- Benefits: Enjoy flexible working, competitive salary, and endless career growth opportunities.
- Other info: Be part of a dynamic team that values creativity and continuous learning.
- Why this job: Make a real impact by driving partner success and optimising platform performance.
- Qualifications: 7+ years in technical roles with strong problem-solving and communication skills.
The predicted salary is between 70000 - 90000 £ per year.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. If you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Lead Partner Success Implementation Engineer is an individual contributor lead-level, technical expert who plays a strategic role in driving partner success across implementation, readiness, and ongoing product adoption. This role owns advanced technical expertise, leads cross-partner escalated troubleshooting, sets technical standards through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale.
As an experienced member of the team, this role drives partner enablement programs, mentors Implementation Engineers, provides technical direction to Partner Success Managers and TAMs, and contributes to operating rhythms, best-practice governance, and technical leadership across the partner ecosystem.
How will you make an impact
- Technical Advocacy & Product Support
- Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.
- Champion product enhancements, prioritising complex partner needs and collaborating with internal engineering and product teams.
- Lead critical and escalated support engagements to ensure timely resolution, drive root-cause analysis, and deliver optimal platform performance.
- Implementation Leadership
- Oversee a portfolio of complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
- Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies, and enforce implementation standards.
- Guide handoff from implementation to steady-state support by defining readiness criteria and ensuring smooth transition for partners and internal teams.
- Cross-Functional Collaboration
- Serve as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.
- Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and build scalable adoption plans.
- Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing roadmap alignment and broader operational excellence.
- Knowledge Sharing & Best Practices
- Create and share standardized best practices, technical playbooks, and lessons learned across partner accounts.
- Lead internal knowledge-sharing sessions, coach Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.
- Contribute to enablement strategy, documentation, and training material to enhance partner readiness and technical proficiency.
Lead executive business reviews and represent partner technical needs in strategic planning forums.
Have you got what it takes?
- 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
- Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes.
- Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders.
- Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority.
- Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.
You will have an advantage if you also have:
- Experience partnering with channel or reseller organizations.
- Experience in a global technology or SaaS organization.
- Professional services, or Solution Delivery.
- Deep knowledge of global partner ecosystems or channel/alliances strategy.
- Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Lead Partner Success Implementation Engineer in London employer: NICE
Contact Detail:
NICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Partner Success Implementation Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at NiCE on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into NiCE's products and services. Understand their technical aspects and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting and technical guidance, consider doing mock interviews where you tackle complex scenarios. This will help you articulate your thought process clearly during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the NiCE team. Let’s get you that dream job!
We think you need these skills to ace Lead Partner Success Implementation Engineer in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about the opportunity to be a game changer with us at NiCE.
Tailor Your Experience: Make sure to highlight your relevant experience in implementation engineering and technical support. We love seeing how your background aligns with our needs, so don’t hold back on showcasing your skills and achievements that relate to the role!
Be Clear and Concise: While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NICE
✨Know Your Tech Inside Out
As a Lead Partner Success Implementation Engineer, you’ll need to showcase your technical expertise. Brush up on complex integrations, APIs, and deployment environments. Be ready to discuss specific examples of how you've diagnosed and resolved technical issues in the past.
✨Communicate Like a Pro
Exceptional communication skills are key for this role. Practice explaining technical concepts in simple terms, especially for non-technical stakeholders. Think about how you can convey your ideas clearly and effectively during the interview.
✨Showcase Your Leadership Skills
This position requires leading technical projects and influencing stakeholders. Prepare to share experiences where you’ve led teams or initiatives, even without direct authority. Highlight your ability to mentor others and drive collaboration across teams.
✨Research NiCE and Its Ecosystem
Familiarise yourself with NiCE’s products, partner ecosystems, and the challenges they face. Understanding their market position and how you can contribute will show your genuine interest and help you stand out as a candidate who’s ready to make an impact.