Job summary
NICE are seeking an executive business manager (EBM) to undertake a pivotal role in supporting the smooth running of the Chief Executive and Chair's office, identifying opportunities for improved ways of working, and ensuring the office operates proactively, efficiently and with the highest standards of discretion and organisational awareness.
Success in this role will include managing the flow of information, decisions, and actions across the CEO's portfolio; ensuring matters are prioritised, tracked and progressed efficiently. In addition, you will develop and maintain effective private office processes, support executive and Board decision-making, and ensure alignment with organisational priorities and governance requirements.
Working closely with senior leaders and external partners, the EBM acts as a key point of contact on behalf of the CEO, ensuring consistent, professional communication. You will provide coordinated, high-quality business and governance support to the Associate Director, Corporate Office and Chief Executive.
The role includes oversight and coordination of Executive Assistants supporting Executive Directors, contributing to a consistent and effective executive support function across NICE.
The interviews will be held on Wednesday 4 November.
Candidates applying on a secondment basis, please ensure you have discussed your application with your line manager before applying.
Main duties of the job
- Run the CEO and Chair Office effectively coordinating policies, processes and information flows, tracking actions and escalating issues as needed.
- Be the hub for senior stakeholders, acting as the central contact for the CEO/Associate Director, Board members, senior leaders and external partners, ensuring timely engagement and alignment with governance colleagues.
- Keeping a well-organised office environment and handle complex, sensitive and occasionally contentious information with strong judgement, clarity and confidentiality.
- Proactively manage the CEO's diary and forward plan ensuring aligning commitments to priorities, organising schedules/briefings, coordinating senior meetings and appraisal cycles, and ensuring high-quality packs are prepared in advance.
- Ensuring the CEO is fully briefed for Board/Committee and other engagements, with clear visibility of key issues, risks and decisions, and that work follows the right governance routes.
- Planning, monitor and progress activity against organisational priorities, commissioning/quality-assuring papers and providing analytical support (synthesis, action and commitment tracking).
About us
We are passionate and proud of the work we do and the impact we make. NICE offer:
- Generous NHS Pension - Secure your future with one of the most rewarding pension schemes in the UK
- Flexible working - Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times
- Exclusive discounts - Save on shopping, dining and more with a Blue Light CardTime to recharge - Start with 27 days' annual leave plus bank holidays
- Inclusive staff networks - Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud - we celebrate diversity
- Tailored Development - Grow your career with personalised learning and development opportunities
If you feel this is the type of environment you will enjoy working in, apply today!
Job description
Job responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job.
Please see job description attached for full list of responsibilities.
Please note this vacancy may be closed early if sufficient suitable applications are received.
Person Specification
Experience
Essential
- Experience drafting, coordinating and quality assuring high quality written materials for senior audiences.
Experience
Essential
- Experience managing competing priorities, urgent demands and complex workloads
Qualifications / Education
Essential
- Degree level qualification or extensive equivalent experience demonstrating advanced knowledge of executive business support, governance and organisational operations in complex environments
Qualifications / Education
Essential
- Evidence of ongoing professional development relevant to executive support, governance or organisational effectiveness
Knowledge / Experience
Essential
- Advanced practical knowledge gained through significant experience supporting a CEO, Board or Executive Team in a complex organisation
Knowledge / Experience
Essential
- In depth understanding of private and executive office operations, including information flows, governance and senior stakeholder engagement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
NICE – The National Institute for Health and Care Excellence
Address
Manchester or London
London
E20 1JQ
United Kingdom
Employer's website
Executive Business Manager in London employer: NiCE
At NiCE, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an Enterprise SaaS Growth Executive, you will benefit from flexible remote working arrangements, comprehensive professional development opportunities, and the chance to collaborate with innovative teams across the UK&I. Join us to make a meaningful impact in the AI CX space while enjoying a supportive environment that values your contributions and growth.
