At a Glance
- Tasks: Deliver training and consulting to optimise contact centre performance and drive business transformation.
- Company: NiCE, a leading company in contact centre solutions based in London.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with both on-site and remote work opportunities.
- Why this job: Make a real difference in client satisfaction and ROI through innovative strategies.
- Qualifications: Experience in contact centre operations and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Ni CE in London seeks a Business Consultant for the VRS Team to deliver training and application consulting in contact center optimization, performance improvement and business transformation using NICE solutions.
You will collaborate with clients to define contact center strategies that improve ROI and client satisfaction.
The role focuses on workforce management, automation and quality processes, with on-site and remote delivery.
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Contact Center Transformation & Performance Consultant in London employer: NICE
NiCE is an exceptional employer that fosters a collaborative and innovative work culture, offering a hybrid working model that balances office and remote work. Employees benefit from continuous growth opportunities in cloud technologies, supported by a team of skilled professionals dedicated to excellence in AWS environments. Located in the United Kingdom, NiCE provides a dynamic environment where your contributions are valued and your career can thrive.
