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- Tasks: Lead technical projects and drive partner success through expert guidance and support.
- Company: Join a global tech leader known for innovation and excellence.
- Benefits: Flexible hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic culture focused on collaboration, creativity, and continuous improvement.
- Why this job: Make a real impact in a fast-paced environment while collaborating with top talent.
- Qualifications: 7+ years in technical roles with strong problem-solving and communication skills.
The predicted salary is between 80000 - 100000 £ per year.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Lead Partner Success Implementation Engineer is an individual contributor lead-level, technical expert who plays a strategic role in driving partner success across implementation, readiness, and ongoing product adoption. This role owns advanced technical expertise, leads cross-partner escalated troubleshooting, sets technical standards through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale. As an experienced member of the team, this role drives partner enablement programs, mentors Implementation Engineers, provides technical direction to Partner Success Managers and TAMs, and contributes to operating rhythms, best-practice governance, and technical leadership across the partner ecosystem.
How Will You Make An Impact
- Technical Advocacy & Product Support
- Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.
- Champion product enhancements, prioritising complex partner needs and collaborating with internal engineering and product teams.
- Lead critical and escalated support engagements to ensure timely resolution, drive root-cause analysis, and deliver optimal platform performance.
- Implementation Leadership
- Oversee a portfolio of complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
- Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies, and enforce implementation standards.
- Guide handoff from implementation to steady-state support by defining readiness criteria and ensuring smooth transition for partners and internal teams.
- Cross-Functional Collaboration
- Serve as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.
- Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and build scalable adoption plans.
- Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing roadmap alignment and broader operational excellence.
- Knowledge Sharing & Best Practices
- Create and share standardized best practices, technical playbooks, and lessons learned across partner accounts.
- Lead internal knowledge-sharing sessions, coach Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.
- Contribute to enablement strategy, documentation, and training material to enhance partner readiness and technical proficiency.
- Lead executive business reviews and represent partner technical needs in strategic planning forums.
Have you got what it takes?
- 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
- Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes.
- Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders.
- Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority.
- Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.
You will have an advantage if you also have:
- Experience partnering with channel or reseller organizations.
- Experience in a global technology or SaaS organization, professional services, or solution delivery.
- Deep knowledge of global partner ecosystems or channel/alliances strategy.
- Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams are comprised of the best of the best, work in a fast-paced, collaborative, and creative environment. If you are passionate, innovative, and excited to constantly raise the bar, you may be our next NICEr.
Enjoy NICE-FLEX: At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days in the office and 3 days remote each week. Office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Lead Partner Success Implementation Engineer employer: NICE
Contact Detail:
NICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Partner Success Implementation Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NiCE on LinkedIn. Ask them about their experiences and any tips they might have for landing the Lead Partner Success Implementation Engineer role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into NiCE's products and services. Understand their technical aspects, especially around integrations and APIs. This will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Tip Number 3
Practice your communication skills! Since this role requires translating complex technical concepts, try explaining some of these ideas to a friend or family member. The clearer you can make it for them, the better you'll be able to communicate during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and serious about joining the NiCE team. Let’s get you that dream job!
We think you need these skills to ace Lead Partner Success Implementation Engineer
Some tips for your application 🫡
Show Your Technical Expertise: Make sure to highlight your technical skills and experience in your application. We want to see how you've tackled complex issues in the past, so don’t hold back on sharing specific examples that showcase your problem-solving abilities.
Tailor Your Application: Take a moment to customise your application for this role. Use the job description as a guide and align your experiences with the key responsibilities and qualifications mentioned. This shows us you’re genuinely interested and have done your homework!
Communicate Clearly: Your communication skills are crucial for this position, so make sure your application is clear and concise. Avoid jargon unless it’s necessary, and remember to explain any technical concepts in a way that’s easy to understand. We want to see how you can translate complex ideas!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at NICE
✨Know Your Tech Inside Out
As a Lead Partner Success Implementation Engineer, you'll need to demonstrate your technical expertise. Brush up on your knowledge of integrations, APIs, and deployment environments. Be ready to discuss specific examples where you've diagnosed and resolved complex issues.
✨Showcase Your Communication Skills
Exceptional communication is key in this role. Prepare to explain technical concepts in simple terms, especially for non-technical stakeholders. Practice articulating your thoughts clearly and confidently, as this will be crucial when collaborating with cross-functional teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've led technical projects or influenced stakeholders without direct authority. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Research NiCE and Its Ecosystem
Familiarise yourself with NiCE's products and their impact on global businesses. Understand the partner ecosystem and how your role contributes to their success. This knowledge will not only impress your interviewers but also help you align your answers with the company's goals.