NiCE is seeking a senior Customer Success leader to drive a global team of ~26 CSMs across Australia, the US, UK, Germany and the wider EMEA region from a London base. This strategic role ensures CS is a core driver of value, retention and growth without owning accounts.
You will partner with Sales, Professional Services, Product and Support to establish a scalable operating model, governance and playbooks that deliver measurable customer outcomes across diverse markets.
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Global Head of Customer Success & Strategy employer: NiCE
At NiCE, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an Enterprise SaaS Growth Executive, you will benefit from flexible remote working arrangements, comprehensive professional development opportunities, and the chance to collaborate with innovative teams across the UK&I. Join us to make a meaningful impact in the AI CX space while enjoying a supportive environment that values your contributions and growth.
