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- Tasks: Design AI-driven conversational experiences and lead workshops to create engaging user journeys.
- Company: Join a global leader in AI and customer experience innovation.
- Benefits: Endless career growth, collaborative environment, and the chance to work with top talent.
- Other info: Remote role with opportunities across multiple disciplines and locations.
- Why this job: Make a real impact by shaping the future of conversational design.
- Qualifications: 3+ years in conversation/UX design and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
As a Delivery Solutions Architect in our Professional Services team, you will empower and support customers and partners to build exceptional AI-driven conversational experiences. You’ll lead the design of virtual assistants and user journeys, support onboarding and solution delivery, and serve as a subject matter expert in conversational design. This role is essential to ensuring project success and driving customer satisfaction through engaging, natural, and effective dialog flows with a strong focus on Conversation Design.
How will you make an impact?
- Use case discovery
- Requirements engineering
- Create dialog flows and scripts
- Define intents and user journeys
- Lead conversation design workshops
- Develop assistant personas
- Deliver partner enablement activities
Have you got what it takes?
- 3+ years conversation/UX design
- Strong English communication skills
- Experience in multimodal user experience
- Understanding of NLU/NLP concepts
- Understanding of Large-Language-Models and prompting
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Delivery Solutions Architect (Conversation Designer) employer: NICE
Contact Detail:
NICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Solutions Architect (Conversation Designer)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at NiCE. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your conversation design projects. This is your chance to shine and demonstrate how you can empower customers with AI-driven experiences.
✨Tip Number 3
Prepare for interviews by understanding NiCE's mission and values. Be ready to discuss how your experience aligns with their ambitious goals and how you can contribute to their game-changing projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the NiCE team.
We think you need these skills to ace Delivery Solutions Architect (Conversation Designer)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for conversational design shine through! We want to see how excited you are about creating exceptional AI-driven experiences. Share your journey and what drives you in this field.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in conversation/UX design. We love seeing how your skills align with our needs, so don’t be shy about showcasing your understanding of NLU/NLP concepts and large-language models.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at NICE
✨Know Your Conversational Design Inside Out
Make sure you brush up on your conversation design principles and practices. Be ready to discuss your experience with creating dialog flows, defining intents, and understanding user journeys. This role is all about empowering customers with exceptional AI-driven experiences, so show them you know how to make that happen!
✨Showcase Your Communication Skills
Since strong English communication skills are a must, practice articulating your thoughts clearly and confidently. Prepare to explain complex concepts like NLU/NLP in simple terms. You want to demonstrate that you can engage effectively with both technical and non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve real-world problems related to conversational design. Think of examples from your past work where you’ve led workshops or developed assistant personas. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Research NiCE and Its Culture
Familiarise yourself with NiCE’s mission and values. They pride themselves on being ambitious and game changers, so think about how your own goals align with theirs. Be prepared to discuss why you’re excited about the opportunity and how you can contribute to their innovative environment.