At a Glance
- Tasks: Deliver training and consulting services to enhance contact centre performance and business transformation.
- Company: Join a leading tech firm focused on innovative contact centre solutions.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Flexible, start-up-like culture with opportunities for growth across the EMEA region.
- Why this job: Make a real impact by improving client performance and driving business success.
- Qualifications: 5+ years in contact centre solutions with strong consultative skills.
The predicted salary is between 60000 - 80000 £ per year.
Deliver training and application consulting services in the area of contact center, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices using NICE solutions. Collaborate with colleagues and clients to define Contact Centre strategies that drive improved business performance. Focus on Contact Center best practices & processes around workforce management, quality and / or automation. Drive successful delivery of contact center performance improvement recommendations resulting in highly satisfied, referenceable clients. Develop presentations and present consulting recommendations. Support NICE Account Executives in identifying additional opportunities.
Key Responsibilities
- Setting up NICE application users, database configuration, forms and workflows according to client business processes.
- Delivering on site and remote application training and consulting services that create measurable value, leveraging clients’ investment in NICE technology to improve ROI and profit for NICE.
- Delivering consulting services in the area of contact center, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices using NICE solutions.
- Focusing on contact center best practices & processes.
- Analyzing new and existing customers' KPI performance and developing contact center improvement plans.
- Delivering successful application consulting, education, and enablement resulting in highly satisfied, referenceable clients.
- Supporting NICE Account Executives in identifying additional services and solution opportunities.
Qualifications
- At least 5 years of experience in contact center solutions.
- Domain experience with contact center Workforce Management, Process Automation (Robotics), or Quality Management solutions.
- Solid consultative thinker.
- Ability to work flexibly and independently in a fluid, start‑up‑like environment.
- Ability to work successfully with clients and business partners directly.
- Excellent problem‑solving ability in high‑pressure situations.
- Excellent verbal, written communication, and presentation skills.
- Capacity to work with multiple complex clients.
- Keep abreast of market trends.
- Willingness to travel across the EMEA region.
The job is ideally based in London. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Business Consultant, CX employer: NICE
NiCE is an exceptional employer that fosters a collaborative and innovative work culture, offering a hybrid working model that balances office and remote work. Employees benefit from continuous growth opportunities in cloud technologies, supported by a team of skilled professionals dedicated to excellence in AWS environments. Located in the United Kingdom, NiCE provides a dynamic environment where your contributions are valued and your career can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Business Consultant, CX
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Business Consultant, CX at NICE!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like NICE or be willing to refer you for that Business Consultant, CX position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from NICE who’s on the lookout for their next Business Consultant, CX star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Business Consultant, CX role at NICE!
We think you need these skills to ace Business Consultant, CX
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at NICE. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at NICE
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at NICE. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
