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- Tasks: Support colleagues with HR queries and ensure a positive workplace culture.
- Company: Join NICE, a leading organisation focused on health and care excellence.
- Benefits: Flexible work options, supportive team culture, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on fairness, inclusion, and continuous improvement.
- Why this job: Be the friendly face of HR and make a real difference in people's work lives.
- Qualifications: CIPD level 3 or equivalent experience in HR roles.
The predicted salary is between 30000 - 40000 £ per year.
Are you the kind of person who loves helping others, thrives on variety, and enjoys being at the centre of a busy, people-focused environment? Do you have a knack for solving problems, staying organised, and making sure everyone feels supported and informed? If so, this could be the perfect role for you!
At the National Institute for Health and Care Excellence (NICE), we put people at the heart of everything we do. The People Hub Team is the first point of contact for colleagues across the organisation, and we’re looking for a warm, capable, and proactive People Hub Coordinator to be the welcoming face and voice of our team. This is a fantastic opportunity to play a key role in delivering excellent HR support, helping colleagues navigate everything from policies and training to wellbeing and workplace culture. You’ll be part of a team passionate about fairness, inclusion, and continuous improvement – and you’ll help make NICE a truly great place to work.
Main duties of the job
In this key role, you’ll provide responsive, high‑quality support across the full spectrum of People Hub activity – from sickness absence and occupational health to learning and development, policy queries, and more. Key responsibilities include:
- Respond to a wide range of People-related queries with clarity, care, and professionalism
- Provide admin support across HR functions, including updating intranet content and coordinating job evaluation panels
- Manage training logistics via ESR OLM and support in‑person and virtual sessions
- Maintain accurate People records and systems for reporting and audit
- Support sickness absence processes and help identify trends and actions
- Collaborate with internal teams, trade unions, and external partners
- Promote a just, inclusive, and restorative culture in everything you do
What we can offer you
- Supportive Team Culture – we believe in lifting each other up and encouraging open communication. Your voice truly matters!
- Flexible & Hybrid Work Environment – enjoy working from home and in our modern offices in Manchester and Stratford, London
- Professional Growth – unlock opportunities for continuous learning and career advancement
- Inclusive Workplace – be part of a diverse and welcoming community where everyone feels valued
Experience
- Experience working with managers in the use and interpretation of policies, procedures, terms and conditions and wide range of People/HR activity
- Experience in IT, working with and maintaining e‑HR applications such as shared inbox, intranet and case management systems
- Experience in working with and maintaining Electronic Staff Records (ESR) system
Skills
- Excellent customer service skills and a strong customer service and solution-based focus
- Ability to adapt and respond appropriately to a range of varied and immediate customer needs
- Ability to prioritise and manage a varied workload effectively, meeting deadlines in an environment with occasionally conflicting priorities
Qualifications
- CIPD level 3/Certificate in Personnel Practice or equivalent with significant experience in a similar role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
People Hub Coordinator in Manchester employer: NICE – The National Institute for Health and Care Excellence
Contact Detail:
NICE – The National Institute for Health and Care Excellence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Hub Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NICE on LinkedIn. Ask them about their experiences and any tips they might have for landing the People Hub Coordinator role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to HR support and customer service. Think about how you can showcase your problem-solving skills and adaptability. We want to see how you handle real-life scenarios, so come ready with examples!
✨Tip Number 3
Show your passion for people! During your interactions, whether in interviews or networking, express your enthusiasm for creating a supportive workplace culture. Highlight any relevant experiences where you've made a positive impact on colleagues or teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the NICE team and contributing to our mission of putting people at the heart of everything we do.
We think you need these skills to ace People Hub Coordinator in Manchester
Some tips for your application 🫡
Show Your Passion for People: When you're writing your application, let your love for helping others shine through! Share examples of how you've supported colleagues or improved workplace culture in the past. We want to see that you genuinely care about making a difference.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experience and skills, especially those related to HR and customer service. We appreciate a well-structured application that makes it easy for us to see why you're a great fit!
Tailor Your Application: Make sure to customise your application for the People Hub Coordinator role. Highlight relevant experiences and skills that match the job description. This shows us that you've done your homework and are genuinely interested in joining our team at NICE.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at NICE – The National Institute for Health and Care Excellence
✨Know Your Stuff
Before the interview, make sure you’re familiar with NICE’s values and mission. Understand what the People Hub does and how it supports the organisation. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a People Hub Coordinator, excellent customer service is key. Prepare examples from your past experiences where you’ve successfully handled queries or resolved issues. Highlight your ability to stay calm under pressure and adapt to different situations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations related to HR support, such as managing sickness absence or dealing with conflicting priorities. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for professional growth, or how NICE promotes inclusivity. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.