Digital Change Lead in Manchester

Do you want to do meaningful work that makes a genuine difference to society? At NICE, our purpose is simple but powerful: we improve health and wellbeing by putting science and evidence at the heart of health and care decision making. Every one of us contributes to this mission, and we empower our people to do great things.

We’re looking for a Digital Change Lead to help shape how NICE adopts and embeds digital, data and technology (DDaT) services. This is a role for someone who thrives on enabling people through change, building strong relationships, and turning complex transformation into practical, positive outcomes. You’ll work across the organisation to ensure new digital services are understood, embraced and used in ways that deliver real value. You’ll lead business impact assessments, map processes, and use data and insight to measure adoption and benefits. You’ll design and deliver tailored change and adoption plans, identify risks to uptake, and bring teams together to ensure cohesive implementation. Above all, you’ll help leaders and teams navigate change with confidence, clarity and support.

Please note that this role may not be eligible for sponsorship under the Skilled Worker route. We reserve the right to close adverts early if we receive sufficient applications.

Main duties of the job

• The Digital Change Lead ensures DDaT services are successfully adopted and embedded across NICE, enabling improved ways of working and realisable benefits.
• You will lead the people focused elements of digital transformation, ensuring changes are understood, supported and sustained.
• Leading digital change and adoption for NICE wide initiatives.
• Developing and delivering change management and digital adoption strategies for large and complex transformation programmes.
• Assessing organisational readiness and business impact.
• Working closely with delivery teams, service owners and stakeholders at all levels.
• Designing and delivering learning, training and engagement activities.
• Monitoring, analysing and reporting on adoption, benefits and value for money.
• Providing expert advice, coaching and facilitation on change management.
• Reviewing sustainability of changes and capturing lessons learned.

About us

The Digital Adoption Team is a team of four (three Digital Change Leads and one Head of Digital Change) within the Digital, Information and Technology Directorate, sitting in the Planning, Delivery and Oversight (PDO) function. PDO is responsible for aligning DDaT activity to the NICE strategy and overseeing delivery through disciplines such as service ownership and delivery management. The team plays a key role in maximising value from technology through digital change and adoption, and holds cross cutting responsibility for budget, governance and reporting. We offer a supportive, friendly and inclusive environment with excellent benefits:

• Generous NHS Pension.
• Flexible working options.
• Blue Light Card discount.
• 27 days' annual leave plus bank holiday.
• Inclusive staff network.
• Tailored learning and development.

Qualifications

Proven and demonstrated specialist knowledge and expertise acquired through degree level or equivalent qualification or experience, supported by specialist knowledge across several relevant areas gained through practical experience and training/development. Proven and demonstrated change management capability gained through a recognised change management certification.

Skills & Knowledge

Extensive knowledge of change management methods and tools, including models, assessments and processes to identify and align the major factors involved in organisational change and communicate key outcomes required for successful individual change. Excellent engagement and communication skills, including the ability to communicate highly complex ideas to a range of audiences where there are significant barriers to acceptance that need to be overcome. Knowledge of learning and development methods, including designing accessible training, providing post-implementation support and leading teams through change.

Experience

Experience leading or supporting large scale organisational change, particularly in complex or ambiguous environments. Experience implementing technology enabled change and supporting changes to processes, culture and behaviours. Practical experience applying change management principles, methodologies and tools to deliver sustainable change.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

NICE – The National Institute for Health and Care Excellence. Full-time, Flexible working, Compressed hours.