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For Companies At a Glance
- Tasks: Support public enquiries and media functions, managing responses and coordinating with teams.
- Company: Join NICE, a leading organisation dedicated to improving health and wellbeing.
- Benefits: Enjoy flexible working, generous leave, and exclusive discounts.
- Why this job: Make a real difference in society while developing your communication skills.
- Qualifications: Relevant degree and experience in healthcare communications preferred.
- Other info: Be part of a diverse team in a supportive and inclusive environment.
The predicted salary is between 28800 - 43200 £ per year.
Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision making. As an organisation we all collaborate to achieve this same goal through empowering our workforce to do great things!
Main duties of the job
The communications executive role supports our public enquiry and media function in the external communications team of the NICE communications directorate. The role offers opportunities to gain experience across multiple communications areas, while providing vital administrative and tactical support as needed.
The communications executive is responsible for managing their own caseload of enquiries, received by email into the NICE enquiries' mailbox. The post-holder will research the answers to questions received about our guidance, and work with other teams and external stakeholders to coordinate responses to enquiries, Freedom of Information requests, ministerial correspondence, and parliamentary questions. They will also draft responses to letters from Members of Parliament and HM Coroner's service, all within agreed timescales.
The post-holder will also support the media team who work alongside the enquiry handling team in the external communications group. The media relations team's role is to raise awareness and understanding of NICE's work and manage and limit any negative media coverage about controversial guidance or issues. The team responds to questions from the media, promotes new guidance about to be published and guidance that is already available, arranges interviews for our spokespeople and briefs them accordingly and issues comments on relevant stories.
About us
The external communications team is responsible for all external enquiries received by NICE, including enquiries from the public, healthcare professionals, patient groups, charities, professional bodies, ministerial correspondence and questions from the media. You will be joining an extensive team of communication specialists in a fast-paced environment.
We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment.
- Generous NHS Pension - Secure your future with one of the most rewarding pension schemes in the UK.
- Flexible Working - Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times.
- Exclusive Discounts - Save on shopping, dining and more with a Blue Light Card.
- Time to Recharge - Start with 27 days' annual leave plus Bank Holidays.
- Inclusive Staff Networks - Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and more - we celebrate diversity.
- Tailored Development - Grow your career with personalised learning and development opportunities.
Job responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job.
Please see job description attached for full list of responsibilities.
Person Specification
Education
Relevant first degree or equivalent level of knowledge acquired through experience and further training/development.
Experience
Demonstrated experience in a similar role in Healthcare or associated industries.
Experience
Demonstrated experience responding to Freedom of Information requests.
Experience
Demonstrated experience in using Customer Relationship Management (CRM) systems such as Microsoft Dynamics 365.
Skills
Excellent interpersonal, communication and organisational skills and a customer focused approach including experience of dealing with difficult and emotionally demanding correspondence. Discretion in the handling of confidential information.
Skills
Outstanding writing skills, including the ability to synthesise/analyse complex information and/or large volumes of data and present it clearly and precisely. Including excellent attention to detail and high standards of accuracy, literacy, editing and proofing skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Communications Executive in Manchester employer: NICE – The National Institute for Health and Care Excellence
Contact Detail:
NICE – The National Institute for Health and Care Excellence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Executive in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NICE on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by researching NICE's recent projects and media coverage. We want to show that we’re not just interested in the role, but also passionate about their mission to improve health and wellbeing.
✨Tip Number 3
Practice our responses to common interview questions, especially around handling enquiries and communication challenges. Let’s make sure we can demonstrate our skills and experience confidently!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Communications Executive in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Communications Executive. We want to see how you can contribute to NICE's mission, so don’t hold back on showcasing your relevant experience!
Show Off Your Writing Skills: Since this role requires outstanding writing skills, take the time to craft a clear and concise cover letter. We’re looking for someone who can synthesise complex information, so make sure your writing reflects that ability!
Be Personable and Professional: In your application, let your personality shine through while maintaining professionalism. We value excellent interpersonal skills, so showing us your friendly yet professional side can really make you stand out!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets to us directly and is considered in the recruitment process. We can’t wait to hear from you!
How to prepare for a job interview at NICE – The National Institute for Health and Care Excellence
✨Know Your Stuff
Before the interview, dive deep into NICE's mission and values. Understand their role in health and care decision-making, and be ready to discuss how your skills align with their goals. This shows genuine interest and preparation.
✨Showcase Your Communication Skills
As a Communications Executive, your ability to communicate effectively is key. Prepare examples of how you've handled difficult correspondence or managed enquiries in the past. Highlight your writing skills by discussing any relevant experience drafting responses or managing media relations.
✨Familiarise Yourself with FOI Requests
Since the role involves handling Freedom of Information requests, brush up on what these entail. Be prepared to discuss your experience with such requests and how you ensure confidentiality and accuracy in your responses.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the team dynamics, ongoing projects, or how they measure success in the communications department. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
