Sr Cloud Operations Engineer

We are seeking a highly skilled Cloud Operations Engineer to join our team. The ideal candidate will possess deep technical expertise in Linux systems, AWS cloud infrastructure, container orchestration platforms, and database administration.

In this role, you will be responsible for designing, implementing, operating, and optimizing complex cloud environments on AWS. You will manage containerized workloads running on Amazon EKS and ECS, maintain production-grade Linux systems and databases, and contribute to the reliability, scalability, and security of our cloud platforms.

This is an excellent opportunity to join a collaborative, engineering-driven organization where technical excellence, innovation, and continuous improvement are highly valued.

• Design, implement, and operate scalable, secure, and highly available AWS cloud infrastructure leveraging services such as EC2, EKS, ECS, RDS, S3, VPC, Lambda, and IAM.
• Drive the reliability and performance of containerized applications by managing Amazon EKS and ECS environments, including cluster operations, networking, scaling, and troubleshooting.
• Ensure the stability, security, and efficiency of production Linux environments through system administration, performance tuning, storage management, networking, and incident resolution.
• Maintain and optimize relational databases (PostgreSQL, MySQL, Aurora) and NoSQL platforms (DynamoDB, Redis), ensuring high availability, performance, and disaster recovery readiness.
• Strengthen the organization's cloud security posture through effective management of IAM, network security controls, secrets management, and compliance best practices.
• Enhance platform observability and operational excellence by implementing and improving monitoring, logging, alerting, and performance analytics using CloudWatch, Prometheus, and Grafana.
• Take ownership of production incidents by participating in on-call rotations, leading troubleshooting efforts, performing root cause analysis, and driving continuous improvement initiatives.
• Partner closely with software engineering, DevOps, and platform teams to improve deployment processes, application reliability, and operational efficiency.

4-5 years in a cloud operation, infrastructure engineering, or SRE role with a strong hands-on technical focus.

• Deep hands-on experience with core AWS services: EC2, EKS, ECS, RDS/Aurora, S3, VPC, IAM, Lambda, CloudWatch, Route 53, and ALB/NLB.
• Proven ability to design and troubleshoot complex AWS networking topologies (VPCs, subnets, transit gateways, security groups).
• Solid understanding of AWS IAM — roles, policies, permission boundaries, and cross-account access.
• Hands-on production experience managing workloads on Amazon EKS and ECS — cluster lifecycle, node group management, networking (CNI, service mesh basics), and autoscaling.
• Strong Docker fundamentals: image builds, registries (ECR), multi-stage builds, and container security.
• Strong Linux administration skills: Bash/Python scripting, process and memory management, filesystem and storage operations, kernel parameters, and network diagnostics.
• Experience managing and hardening Linux servers in production environments (RHEL, Ubuntu, or Amazon Linux).
• Proficient in Terraform — module design, state management, remote backends, and workspace strategies.
• Hands-on experience with Puppet for configuration management, node classification, and enforcing system state at scale.
• Hands-on experience with relational databases: PostgreSQL, MySQL, or AWS RDS/Aurora — schema management, query optimisation, replication, backups, and failover.
• Familiarity with NoSQL databases: DynamoDB, Redis, or MongoDB — data modelling, performance tuning, and operational monitoring.
• Familiarity with CI/CD pipelines (GitHub Actions, Jenkins, or AWS CodePipeline).
• Experience with observability tooling: CloudWatch, Datadog, Prometheus, or Grafana.

Education Level: Bachelor’s in computer science/IT preferred (or any engineering field considered) or equivalent.

Certifications: AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar certifications.

Join an ever-growing, market disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.

NICE software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.