At a Glance
- Tasks: Lead partner success by driving technical implementation and optimising product adoption.
- Company: Join a market-leading tech company known for innovation and collaboration.
- Benefits: Enjoy flexible working, competitive salary, and endless career growth opportunities.
- Other info: Be part of a diverse team that values creativity and continuous learning.
- Why this job: Make a real impact in a fast-paced environment while working with cutting-edge technology.
- Qualifications: 7+ years in technical roles with strong problem-solving and communication skills.
The predicted salary is between 63000 - 77000 £ per year.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. If you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Lead Partner Success Implementation Engineer is an individual contributor lead-level, technical expert who plays a strategic role in driving partner success across implementation, readiness, and ongoing product adoption. This role owns advanced technical expertise, leads cross-partner escalated troubleshooting, sets technical standards through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale.
As an experienced member of the team, this role drives partner enablement programs, mentors Implementation Engineers, provides technical direction to Partner Success Managers and TAMs, and contributes to operating rhythms, best-practice governance, and technical leadership across the partner ecosystem.
How will you make an impact
- Technical Advocacy & Product Support
- Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.
- Champion product enhancements, prioritising complex partner needs and collaborating with internal engineering and product teams.
- Lead critical and escalated support engagements to ensure timely resolution, drive root-cause analysis, and deliver optimal platform performance.
- Implementation Leadership
- Oversee a portfolio of complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
- Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies, and enforce implementation standards.
- Guide handoff from implementation to steady-state support by defining readiness criteria and ensuring smooth transition for partners and internal teams.
- Cross-Functional Collaboration
- Serve as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.
- Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and build scalable adoption plans.
- Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing roadmap alignment and broader operational excellence.
- Knowledge Sharing & Best Practices
- Create and share standardized best practices, technical playbooks, and lessons learned across partner accounts.
- Lead internal knowledge-sharing sessions, coach Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.
- Contribute to enablement strategy, documentation, and training material to enhance partner readiness and technical proficiency.
Have you got what it takes?
- 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
- Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes.
- Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders.
- Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority.
- Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.
You will have an advantage if you also have:
- Experience partnering with channel or reseller organizations.
- Experience in a global technology or SaaS organization.
- Professional services, or Solution Delivery.
- Deep knowledge of global partner ecosystems or channel/alliances strategy.
- Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Lead Partner Success Implementation Engineer employer: NICE Systems
At NiCE, we foster a dynamic and inclusive work culture that empowers our employees to challenge limits and drive innovation. As a Business Consultant in our Value Realisation Services team, you will have the opportunity to work alongside industry leaders in a fast-paced environment, with ample opportunities for professional growth and development. Our commitment to employee success is matched by our focus on delivering exceptional value to our clients, making NiCE an ideal place for those seeking meaningful and rewarding careers.
