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- Tasks: Lead a team to enhance HR support and improve service delivery.
- Company: Join NICE, a leader in health guidance, committed to empowering employees.
- Benefits: Enjoy flexible hybrid working, professional development, and a supportive team culture.
- Why this job: Shape the future of HR while making a real impact in a values-led environment.
- Qualifications: Generalist HR experience required; leadership skills are a plus.
- Other info: Interviews are in early September; reach out to Tess for more info.
The predicted salary is between 36000 - 60000 £ per year.
At the National Institute for Health and Care Excellence (NICE), we’re committed to producing world-class guidance and creating a workplace where employees feel empowered, supported, and inspired. Our People Services Team is central to this mission, with the People Hub set to become the primary gateway for all our services.
As our new People Hub Team Lead, you will lead a dedicated team and play a key role in shaping how colleagues access People support. You’ll collaborate with the Head of Resourcing and Intelligence to design and implement a modern, responsive People Hub focused on delivering exceptional customer service.
This role is ideal for someone with generalist HR experience who is ready to step into a leadership position. You will work across the full People Directorate, gaining exposure to employee relations, learning and development, resourcing, and organizational development—providing a valuable platform for career growth and impact.
Interviews are expected to take place in early September.
In this role, you will oversee the daily operations of the People Hub, ensuring high-quality, customer-focused HR support, and contribute to the continuous improvement of the service.
- Lead and coach a small team to deliver excellent HR support.
- Manage the daily operations of the People Hub, ensuring timely and accurate responses to queries.
- Assist in designing and launching a new, modern People Hub model.
- Utilize data and digital tools to identify trends, enhance service delivery, and inform decisions.
- Support managers with sickness absence and wellbeing issues, escalating complex cases as needed.
- Build strong relationships with internal teams, trade unions, and external partners.
- Drive continuous improvement through KPIs, performance metrics, and feedback.
- Promote a values-led, inclusive, and restorative culture across all People practices.
Our team has achieved significant milestones, including:
- Elevating engagement to become the top-performing team in the organization.
- Embedding a restorative, just, and learning culture that is transforming our workplace.
- Strengthening union partnerships through collaboration and mutual respect.
- Advancing diversity and inclusion, making our team more representative and welcoming.
What We Offer
- A supportive team environment that values open communication and your voice.
- Flexible, hybrid working arrangements in Manchester and Stratford, London.
- Opportunities for professional development and career progression.
- An inclusive workplace that values diversity and fosters belonging.
Interested in learning more? Contact Tess Robinson, Head of Resourcing & Intelligence, at Tessa.Robinson@nice.org.uk. Tess is eager to discuss how you can contribute to our dynamic team.
For further details or informal visits, please reach out to:
- Name: Tess Robinson
- Job Title: Head of Resourcing & Intelligence
- Email: Tessa.Robinson@nice.org.uk
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People Hub Team Lead employer: NICE - National Institute for Health and Care Excellence
Contact Detail:
NICE - National Institute for Health and Care Excellence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Hub Team Lead
✨Tip Number 1
Familiarise yourself with NICE's mission and values. Understanding their commitment to creating a supportive workplace will help you align your approach during discussions and interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare to discuss your leadership style and experiences in HR. Highlight specific examples where you've successfully led a team or improved service delivery, as this role requires strong leadership and a focus on customer service.
✨Tip Number 3
Research current trends in HR technology and data utilisation. Being knowledgeable about how digital tools can enhance HR services will demonstrate your readiness to implement a modern People Hub model.
✨Tip Number 4
Network with current or former employees of NICE, if possible. Gaining insights into the organisational culture and challenges they face can provide you with valuable context to discuss how you can make a positive impact.
We think you need these skills to ace People Hub Team Lead
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the People Hub Team Lead position at NICE. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Make sure your CV reflects your generalist HR experience and any leadership roles you've held. Use specific examples that demonstrate your ability to lead a team and improve HR services, aligning with NICE's mission of exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for creating an inclusive workplace. Mention how your values align with NICE’s commitment to diversity and employee empowerment.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your impact in previous roles. For example, discuss how you have driven improvements in HR processes or enhanced team performance through effective leadership.
How to prepare for a job interview at NICE - National Institute for Health and Care Excellence
✨Understand the Role and Responsibilities
Make sure you thoroughly understand the key responsibilities of the People Hub Team Lead position. Familiarise yourself with the daily operations of the People Hub and how it contributes to the overall mission of NICE. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As this role involves leading a team, be prepared to discuss your leadership style and experiences. Share specific examples of how you've successfully managed teams, coached individuals, and driven performance improvements in previous roles.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering exceptional customer service, think of examples where you've gone above and beyond to support colleagues or clients. Highlight your ability to manage queries effectively and ensure high-quality HR support.
✨Prepare for Questions on Continuous Improvement
The interviewers will likely want to know how you approach continuous improvement. Be ready to discuss how you've used data and feedback to enhance service delivery in past roles, and how you would apply these principles to the People Hub.
