NICE - National Institute for Health and Care Excellence is seeking a Service Desk Analyst in Manchester. You will act as the first contact point for customers, handling a wide range of enquiries and service requests, with responsibilities spanning initial investigations, diagnosis, and escalating issues where needed.
The role covers end user desktop services both within NICE and externally facing services built in-house, including 1st/2nd line support and accessibility enhancements.
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Remote Service Desk Analyst - 1st/2nd Line Support in Manchester employer: NICE - National Institute for Health and Care Excellence
NICE - National Institute for Health and Care Excellence is an exceptional employer, offering a unique opportunity for Cyber Security GRC Specialists to thrive in a supportive and inclusive environment. With flexible working hours and tailored development opportunities, employees can grow their skills while contributing to the vital mission of safeguarding digital services in healthcare. The organisation fosters a robust security culture, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
NICE - National Institute for Health and Care Excellence Recruitment Team
