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- Tasks: Lead digital services for planning and scheduling, ensuring alignment with NICE's strategic goals.
- Company: Join NICE, a key player in improving health and wellbeing through evidence-based decision-making.
- Benefits: Enjoy flexible working, generous leave, NHS pension, and exclusive discounts.
- Other info: Be part of a supportive team with tailored development opportunities.
- Why this job: Make a real impact on health and care by driving digital transformation.
- Qualifications: Experience in digital service management and strong leadership skills required.
The predicted salary is between 46300 - 52800 £ per year.
Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision‑making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things!
Role Overview
The Digital Service Owner (Planning & Scheduling) is accountable for the quality, performance and delivery of digital services that support NICE’s strategic objectives. Working with senior business service owners, the role provides strategic leadership across end‑to‑end services, balancing long‑term transformation with effective operation and continuous improvement. The post holder acts as a trusted business partner, ensuring digital, data and technology investments deliver value for users, the organisation and the wider health and care system.
Key Responsibilities
- Provide strategic ownership of services that support planning and scheduling of NICE guidance production, ensuring alignment with organisational priorities and benefits realisation.
- Develop and maintain evidence‑based service roadmaps, balancing strategic change, risk and live service needs.
- Work with senior stakeholders to advise on digital opportunities, constraints and value‑led decisions.
- Oversee delivery across products and teams using agile or other scalable methods, and manage service performance, reporting, governance, risks, dependencies and assurance.
- Manage capacity, budgets and suppliers to ensure effective use of resources, champion continuous improvement and user‑centred design.
- Provide inclusive leadership to build high‑performing multidisciplinary teams.
Additional Context
The Planning Delivery & Oversight team aligns DDAT activity planning to the NICE strategy, ensures work is completed, and maximises value from technology through digital change and adoption. This includes cross‑cutting responsibility for budget, internal and external governance, and reporting.
Benefits
- Generous NHS Pension
- Flexible Working – remote, compressed hours and flexible start/finish times
- Exclusive Discounts via a Blue Light Card
- 27 days’ annual leave plus Bank Holidays, with time to recharge
- Inclusive Staff Networks – Women in NICE, Race Equality Network, Disability Advocacy, NICE and Proud
- Tailored Development – personalised learning and development opportunities
Compensation
This role comes with a current recruitment and retention premium of 10% which is applied against the relevant pay point set by experience. The premium is not a contractual commitment and is reassessed against equivalent market roles periodically. It remains in place until the end of March 2028 when a further market assessment will be undertaken to inform future need.
Application Note
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. Applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job.
This advert closes on Sunday 17 May 2026.
Digital Service Owner | NICE - The National Institute for Health and Care Excellence in Manchester employer: NICE - National Institute for Health and Care Excellence
Contact Detail:
NICE - National Institute for Health and Care Excellence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Owner | NICE - The National Institute for Health and Care Excellence in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NICE on LinkedIn. A friendly chat can give us insider info about the role and help you stand out in the application process.
✨Tip Number 2
Prepare for the interview by understanding NICE's mission and values. We want to see how your skills align with their goals, so think about examples from your past that showcase your strategic leadership and user-centred design.
✨Tip Number 3
Showcase your adaptability! The Digital Service Owner role involves balancing long-term transformation with day-to-day operations. Be ready to discuss how you've successfully managed change while keeping services running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Digital Service Owner | NICE - The National Institute for Health and Care Excellence in Manchester
Some tips for your application 🫡
Show Us Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about improving health and wellbeing, so share your thoughts on why this mission resonates with you.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities listed in the job description. We love seeing candidates who take the time to connect their background with what we do at NICE!
Be Specific with Examples: Use concrete examples to demonstrate how you've met the person specification criteria. We appreciate clear, concise stories that showcase your achievements and how they relate to the role of Digital Service Owner.
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at NICE - National Institute for Health and Care Excellence
✨Know Your NICE
Before the interview, take some time to really understand NICE's mission and values. Familiarise yourself with their strategic objectives, especially how they relate to digital services. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in contributing to their goals.
✨Showcase Your Strategic Thinking
As a Digital Service Owner, you'll need to demonstrate your ability to balance long-term transformation with operational needs. Prepare examples from your past experiences where you've successfully managed this balance. Be ready to discuss how you’ve developed service roadmaps or improved service performance in previous roles.
✨Engage with Stakeholders
Highlight your experience working with senior stakeholders. Think of specific instances where you’ve advised on digital opportunities or made value-led decisions. This will show that you can act as a trusted business partner, which is crucial for this role.
✨Emphasise Team Leadership
NICE values inclusive leadership and high-performing teams. Be prepared to discuss your approach to building and leading multidisciplinary teams. Share examples of how you’ve championed continuous improvement and user-centred design in your previous roles to illustrate your leadership style.