Head of End User Services | NICE - The National Institute for Health and Care Excellence Company: NICE - National Institute for Health and Care Excellence Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! The Head of End User Services is a senior leadership role within NICE’s Digital, Information and Technology directorate, responsible for shaping and leading high‑quality, user-centered end user services across the organisation. Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don’t delay your submission. This is a hybrid role which will come with a requirement to be office based for at least 2 days per week. The role champions leads the transformation of end user services and support, driving operational excellence, continuous improvement and a seamless experience for users engaging with the Service Desk. Responsibilities include: Provide strategic leadership to user support and digital workplace teams, creating a high‑performing, customer‑focused service culture. Lead and embed a robust service management strategy, including ITIL‑aligned processes and clear performance measures. Own major incident management, confidently engaging technical teams, business users and senior leaders during critical issue. Manage complex supplier relationships and procurement activity, ensuring value for money and effective service delivery. Build capability through coaching, performance management and learning and development across teams. Bring extensive experience of IT service management leadership, enterprise technology and excellent communication skills. The Infrastructure, Cyber
Head of End User Services | NICE - The National Institute for Health and CareExcellence employer: NICE - National Institute for Health and Care Excellence
NICE - National Institute for Health and Care Excellence is an exceptional employer, offering a unique opportunity for Cyber Security GRC Specialists to thrive in a supportive and inclusive environment. With flexible working hours and tailored development opportunities, employees can grow their skills while contributing to the vital mission of safeguarding digital services in healthcare. The organisation fosters a robust security culture, making it an ideal place for those seeking meaningful and rewarding employment.
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NICE - National Institute for Health and Care Excellence Recruitment Team
