At a Glance
- Tasks: Lead and transform user services to enhance health and care decision-making.
- Company: Join NICE, a key player in improving health and wellbeing.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and operational excellence.
- Why this job: Make a real difference in society while shaping user experiences.
- Qualifications: Proven leadership in IT service management and excellent communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Do you want to do meaningful work that makes a genuine difference to society?
Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making.
As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things!
The Head of End User Services is a senior leadership role within NICE’s Digital, Information and Technology directorate, responsible for shaping and leading high‑quality, user-centered end user services across the organisation.
Please note that this role may not be eligible for sponsorship under the Skilled Worker route.
Please refer to the Direct Gov website for more information on eligibility.
We reserve the right to close adverts early should we receive sufficient applications, so please don’t delay your submission.
This is a hybrid role which will come with a requirement to be office based for at least 2 days per week.
The role champions leads the transformation of end user services and support, driving operational excellence, continuous improvement and a seamless experience for users engaging with the Service Desk.
Responsibilities Include Provide strategic leadership to user support and digital workplace teams, creating a high‑performing, customer‑focused service culture.
Lead and embed a robust service management strategy, including ITIL‑aligned processes and clear performance measures.
Own major incident management, confidently engaging technical teams, business users and senior leaders during critical issue.
Manage complex supplier relationships and procurement activity, ensuring value for money and effective service delivery.
Build capability through coaching, performance management and learning and development across teams.
Bring extensive experience of IT service management leadership, enterprise technology and excellent communication skills.
The Infrastructure, Cyber
Head of End User Services employer: NICE - National Institute for Health and Care Excellence
NICE - National Institute for Health and Care Excellence is an exceptional employer, offering a unique opportunity for Cyber Security GRC Specialists to thrive in a supportive and inclusive environment. With flexible working hours and tailored development opportunities, employees can grow their skills while contributing to the vital mission of safeguarding digital services in healthcare. The organisation fosters a robust security culture, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
NICE - National Institute for Health and Care Excellence Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of End User Services
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NICE - National Institute for Health and Care Excellence values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NICE - National Institute for Health and Care Excellence might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NICE - National Institute for Health and Care Excellence!
✨Direct Apply to NICE - National Institute for Health and Care Excellence
Let's not forget to apply directly through the NICE - National Institute for Health and Care Excellence website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of End User Services
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NICE - National Institute for Health and Care Excellence.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NICE - National Institute for Health and Care Excellence. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NICE - National Institute for Health and Care Excellence
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
