NiCE Cognigy is seeking a senior Customer Success leader to scale a global team of about 26 CSMs across Australia, the US, UK, Germany and the wider EMEA region. This role is a strategic, non-portfolio leadership position focused on defining the CS operating model and driving customer value.
You will partner with Sales, Product, Support and Engineering to raise standards, implement governance and metrics, and coach CSMs to become trusted executive partners who protect revenue, reduce churn and
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Global Director, Customer Success & Strategy in London employer: Nice Ltd.
At NiCE, we foster a dynamic and innovative work culture that empowers our employees to challenge limits and drive meaningful change. As a Senior Software Architect, you will have access to cutting-edge AI tools and technologies, along with ample opportunities for professional growth and mentorship within a collaborative team environment. Located in a vibrant setting, we offer competitive benefits and a commitment to diversity, ensuring that every voice is valued and heard.
