SOFTWARE ARCHITECT Hybrid Working in Southampton

We’re game changers. This role sits at the centre of our AI-led delivery transformation. We are rebuilding our digital evidence platform as AI-Native, with AI tooling acting as a daily partner from design through verification. The right architect is someone who already uses AI in their daily work, has formed clear judgement about where it belongs and where it does not, and is curious enough to learn the next tool when their current one is superseded.

We are looking for a talented Architect and Software Developer to join our team. You should be able to communicate effectively, including via email, instant message, phone, and video conferencing tools. Be fierce in your pursuit of product quality. Be practically fluent with AI tooling - using Copilot, Claude Code, Codex or equivalent in your daily work, not just experimentally. Recognize opportunities for optimization and enhancement of process, product architecture and delivery based on the evolutions in AI.

Responsibilities include:

• Owning the architecture, and carrying out design, AI-led implementation and validation in Cloud-based, multi-threaded, multi-server environments.
• Ensuring the architecture takes into account the concerns of security, scalability, compatibility, maintainability — and the responsible, evidenced use of AI in both build-time and run-time.
• Performing testing of your work, fixing defects, and helping to resolve customer support cases.
• Mentoring and coaching team members in architecture practices, AI-led delivery techniques, and the discipline of validating AI outputs.
• Liaising with Product Management during planning sessions.

Requirements:

• Solid experience developing applications in C# using Visual Studio/Visual Studio Code.
• Experience creating maintainable code and using source control solutions such as DevOps, GIT or similar.
• Experience of unit testing, code reviews, and other product quality disciplines.
• Solid understanding of the principles of network security, authentication, and authorization.
• Experience of working with databases using Entity Framework or similar.
• Recent practical experience using AI tooling (Copilot, Claude Code, Codex or equivalent) in your daily work, not just experimentation.
• Comfort with probabilistic systems, and clear judgement about when to use AI in a high-trust domain.
• Learning velocity: able to ramp on a new AI tool or technique in days, not months.
• Familiarity with AI-Native software patterns (agentic workflows, evaluation harnesses, prompt-and-response evaluation, evidence packets).

We do not require you to be an AI expert. We require curiosity, recent practical use, output discipline, and the judgement to ship under accountability.

NICE software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.