French Speaking Business Consultant

We’re game changers. This is an exciting consulting position within the NiCE – Value Realisation Services (VRS) Organisation that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NICE solutions. The ideal candidate brings a strong mix of consulting and operations experience to lead customers through AI-led CX/CCaaS transformations.

As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions. Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services.

This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements. At NiCE, the VRS Business Portfolio Consultant:

• Provides best practice guidance to ensure customers fully optimise their business process and maximise the full potential of the NiCE offered solution(s).
• Serves as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects.
• Builds long-term relationships with customers, becoming a trusted advisor.
• Identifies opportunities for additional engagements through service subscription renewals and business development.
• Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement.
• Discover, identify and create business cases for value of the product portfolio.
• Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilisation of NiCE solutions across the enterprise.
• Manage consulting program with continuous alignment with entire product implementation program.
• Establish and monitor progress toward business success criteria for each product and BU.
• Map business case into action items and solution design.
• Provide input into technical project plan, overlaying VRS activities.
• Develop repeat business opportunities via successful delivery, credibility and thought leadership.
• Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain.

Minimum of 5 years of experience in functions and industries in which NiCE provides services. Minimum 5 years of leadership experience in contact center environment preferred. Experience with contact center enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred. Hands-on experience of implementing AI/Digital products (such as Co-pilot, Autopilot) from a people and process perspective (such as understanding any Change Management, adoption or Value Realisation challenges). Experience in business process improvement and Customer Success. Led project teams and demonstrated operational performance improvements with significant benefit.

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.