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- Tasks: Implement and support custom deployments of NICE products for clients.
- Company: NICE is a global leader in software solutions, enhancing customer experiences and ensuring public safety.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Join a team that challenges limits and drives impactful technology solutions.
- Qualifications: Experience in system engineering, scripting, and data handling is essential.
- Other info: Candidates must have lived in the UK for 5 years and be eligible for security clearance.
The predicted salary is between 48000 - 84000 ÂŁ per year.
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Join to apply for the Senior Solution Architect role at Nice Group
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Senior Solutions Architect, Southampton (5 days a week)
So, what’s the role all about?
We are looking for a talented implementation specialist to join our technology team. Primary focus will be on implementing the technical aspects of NICE product deployments and non-standard configuration requests as well as assisting product teams to successfully introduce new products/versions. Championing supportability and delivering preventative actions on behalf of our customers is also key.
How will you make an impact?
- Implementing and supporting custom deployments and integration of various NICE product suites for clients.
- Working on non-standard configuration requests, manual database and file manipulations and other advanced system adjustments.
- Working effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Taking into account technical and commercial relationships with end users, partners and service providers.
- Accurately tracking effort on tasks – recognizing scope and effort variances early, evaluating impact and raising issues as appropriate.
- Using best practice methods, quality standards, and guidelines on all project phases.
Key Personal Attributes
- Comfort working as part of a distributed team
- Working with minimal guidance once trained
- Comfort communicating with customers at all levels
- Excellent written and verbal communications in English
- Excellent problem solver and ability to work under pressure
Have you got what it takes?
- System/implementation engineering for complex data driven solutions
- Scripting (PowerShell / .Net / C#/Java, etc.)
- APIs (REST, SOAP) including interfacing with Postman or Fiddler
- Data handling, including RDBMS (MS SQL)
- Technical and analytical skills
- Windows server/client
- Efficient, effective and respectful communication skills both with customers and within internal departments. Including:
- Listening, ability to identify and validate assumptions.
- Ability to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
- Delivery of technical information (written and verbal) to customers of varying technical expertise and experience
- Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
- Multi-tasking and time-management to prioritize and switch between varied tasks
You will have an advantage if you also have
- Programming (e.g. C#)
- .Net framework
- MS Azure Cloud technologies (or equivalent)
- Policing or criminal justice sector within an IT environment
NOTE – Successful candidates will need to have been in the UK for 5 years and eligible for obtaining NPPV3 + Security Clearance.
Requisition ID: 7532.
Reporting into: Group Lead, QA Engineering.
Role Type: Individual Contributor.
About NICE
NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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Senior Solution Architect employer: Nice Group
Contact Detail:
Nice Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solution Architect
✨Tip Number 1
Familiarise yourself with NICE's product suite and recent innovations. Understanding their technology and how it integrates into client solutions will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Network with current or former employees of NICE on platforms like LinkedIn. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of your experience with system implementation and troubleshooting. Highlighting your problem-solving skills with real-world scenarios will showcase your fit for the role.
✨Tip Number 4
Brush up on your scripting and API knowledge, particularly in PowerShell, .Net, and REST. Being able to speak confidently about these technologies will set you apart from other candidates.
We think you need these skills to ace Senior Solution Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in system/implementation engineering and scripting languages like PowerShell or C#. Emphasise your problem-solving skills and ability to work under pressure, as these are key attributes for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at NICE and how your background aligns with their mission. Mention specific experiences where you've successfully implemented technical solutions or worked on complex data-driven projects.
Showcase Technical Skills: Clearly outline your technical skills related to APIs, RDBMS, and any experience with MS Azure Cloud technologies. Providing examples of past projects where you utilised these skills can strengthen your application.
Highlight Communication Abilities: Since the role requires effective communication with customers and internal teams, include examples that demonstrate your ability to convey technical information clearly to various audiences. This could be through previous roles or specific projects.
How to prepare for a job interview at Nice Group
✨Showcase Your Technical Skills
As a Senior Solution Architect, you'll need to demonstrate your expertise in system implementation and scripting. Be prepared to discuss specific projects where you've successfully implemented complex data-driven solutions, and highlight your experience with technologies like PowerShell, .Net, and APIs.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice explaining technical concepts in simple terms, as you may need to interact with clients of varying technical backgrounds. Prepare examples of how you've effectively communicated with both technical teams and customers in the past.
✨Problem-Solving Mindset
NICE values problem solvers who can work under pressure. Think of challenging situations you've faced in previous roles and how you resolved them. Be ready to discuss your troubleshooting methods and how you approach diagnosing and reproducing issues.
✨Understand the Company Culture
NICE prides itself on being ambitious and a game changer. Research the company’s values and recent projects to understand their culture. During the interview, express how your personal values align with theirs and how you can contribute to their mission of delivering extraordinary customer experiences.
