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- Tasks: Manage cleaning operations and ensure top-notch service at a prestigious client site.
- Company: Join NIC Services Group, a family-run leader in contract cleaning services.
- Benefits: Full-time role with competitive pay and opportunities for professional growth.
- Why this job: Be part of a dynamic team delivering exceptional service and building long-term client relationships.
- Qualifications: Experience in managing cleaning teams and knowledge of health & safety standards required.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
NIC Services Group Ltd is a privately owned, family run business, and a leading provider of contract cleaning and support services. The company employs thousands of staff across the UK and is known for its consistent growth and strong reputation, proudly serving many well recognised household names. The organisation places high value on delivering exceptional service and maintaining long term client relationships.
This is a full time Service Manager role based in Salford Quays, managing the cleaning operation within a call centre environment at a prestige client site. The Service Manager will ensure service meets client expectations and quality standards using our audit tool.
Daily responsibilities will include:
- Managing cleaning colleagues
- Developing and implementing operational procedures
- Ensuring compliance with Health & Safety regulations
- Maintaining effective communication with the site based client
- Liaising with the client events team to ensure event spaces are set up in readiness for bookings
The Service Manager will also play a key role in delivering staff training as and when required, scheduling shifts, managing time & attendance using Timegate system and ensuring resources are efficiently allocated to meet the business needs.
Qualifications:
- Experience in managing cleaning operations and coordinating teams
- Knowledge of health and safety standards and regulations related to cleaning services
- Experience of managing HR processes
- Strong organisational, problem-solving, and time management skills
- Experience in using Microsoft Office applications and able to communicate effectively at all levels
- Experience in customer relationship management and handling client requirements
- Proven ability to develop and maintain operational procedures
- Flexibility to adapt to changing priorities and on-site requirements
- Understanding of inventory and resource management within cleaning services
- Previous experience in a similar role and familiarity with the cleaning industry is an advantage
Service Manager - Cleaning in Salford employer: NIC Services Group Ltd
Contact Detail:
NIC Services Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Cleaning in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry or related fields. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching NIC Services Group Ltd. Understand their values and how they deliver exceptional service. Tailor your answers to show how your experience aligns with their mission.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in managing cleaning operations or improving client relationships. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at NIC Services Group Ltd.
We think you need these skills to ace Service Manager - Cleaning in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in managing cleaning operations and any relevant health and safety knowledge. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our values at NIC Services Group. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. Whether it's managing a team or ensuring compliance with regulations, we want to know how you handle pressure and deliver results.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at NIC Services Group Ltd
✨Know Your Cleaning Operations
Make sure you brush up on your knowledge of cleaning operations and health & safety standards. Be ready to discuss your previous experience managing teams and how you've ensured compliance with regulations. This will show that you understand the core responsibilities of the Service Manager role.
✨Demonstrate Strong Communication Skills
Since you'll be liaising with clients and managing a team, it's crucial to showcase your communication skills. Prepare examples of how you've effectively communicated with clients or resolved conflicts in the past. This will highlight your ability to maintain strong client relationships.
✨Showcase Your Organisational Skills
The role requires excellent organisational and time management skills. Come prepared with examples of how you've successfully managed schedules, allocated resources, or implemented operational procedures in previous roles. This will demonstrate your capability to handle the demands of the position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would address them. This will help you illustrate your proactive approach and adaptability in a dynamic environment.