Salon Receptionist / Manager
Full-time, permanent position.
The Role
This is a hybrid front‑of‑house and operational role, ideal for someone who enjoys client‑facing work as much as staying on top of the administrative and organisational side of running a busy salon. You will be the first point of contact for clients, manage bookings, and support the smooth day‑to‑day running of the salon, working closely with the salon owner and technicians.
Key Responsibilities
- Warmly greet and welcome clients, ensuring a professional and friendly first impression
- Manage the appointment booking system (Fresha), including scheduling, confirmations, and rebookings
- Handle client enquiries in person, by phone, and online, responding promptly and professionally
- Take payments and manage end‑of‑day reconciliations and till procedures
- Oversee day‑to‑day salon operations, including stock levels, supply ordering, and supplier liaison
- Support rota planning and coordination of technician schedules
- Ensure the reception and salon areas are kept clean, tidy, and presentable at all times
- Handle client feedback and any concerns promptly and professionally, escalating where necessary
- Support marketing and loyalty scheme administration, including the salon's referral and stamp card schemes
- Assist with onboarding of new staff and ensure salon policies and standards are maintained
- Support the salon owner with basic administrative and compliance tasks as required
What We're Looking For
- Previous experience in a receptionist, salon management, or customer‑facing role, ideally within beauty or hospitality
- Excellent organisational skills and the ability to multitask in a busy environment
- Confident, friendly, and professional communication skills, both in person and on the phone
- Experience using booking software (Fresha experience a strong advantage)
- A proactive, can‑do attitude with strong attention to detail
- Basic administrative and numeracy skills, including handling payments and reconciliations
- Reliable, punctual, and comfortable taking ownership of day‑to‑day salon operations
- Right to work in the UK
What We Offer
- Competitive salary, dependent on experience
- A supportive, friendly working environment in a well‑established, boutique salon
- Opportunities to grow into a broader management role as the salon expands
- Staff discount on salon treatments
Salon Receptionist / Manager in Warrington employer: Niamo Allure Limited
Niamo Nails is an exceptional employer, offering a supportive and friendly working environment in the heart of Bayswater, London. As a Salon Receptionist / Manager, you will enjoy competitive pay, opportunities for career growth within a well-established boutique salon, and the chance to be part of a team that values high standards and client satisfaction. With a focus on employee development and a loyal clientele, Niamo Nails provides a rewarding atmosphere for those passionate about beauty and customer service.
