At a Glance
- Tasks: Support customers by resolving queries and planning deliveries with a proactive approach.
- Company: Join a dynamic team in a supportive aftersales department.
- Benefits: Gain valuable experience, develop communication skills, and enjoy a collaborative work environment.
- Other info: Fast-paced role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference by providing excellent customer service and building relationships.
- Qualifications: Strong communication skills, positive attitude, and ability to handle customer queries effectively.
The predicted salary is between 31500 - 38500 £ per year.
We are currently recruiting for a Aftersales Administrator to be based at the offices in Denbigh
This is a fantastic opportunity for a highly organised individual to take on this essential supportive role within the Aftersales Department.
This is a multi-faceted role involving the planning of our customer deliveries and service visits and dealing with customer queries.
The main objective of this role is :
To deliver high levels of excellent aftersales service to all customers.
To deal with and resolve customer queries and complaints from the beginning to reaching amicable resolution in a timely, proactive and efficient manner.
To provide assistance, instruction, paperwork and administration support in relation to the delivery and service of customer products.
Other aspects of this busy role will involve:
Ensuring all customer queries are responded to and dealt with in a timely and professional manner.
Keeping the customer abreast and updated of all progress each step of the way.
To investigate customer complaints or queries and to take ownership / responsibility of all matters until successfully concluded, ensuring that customer records are kept up to date on the companys internal database.
To respond to customer letters/correspondence and acknowledge accordingly.
To liaise with our customers to arrange the delivery of their products or for a service engineer to visit them following a request they may have made.
For the full Job Description, please contact the HR department
This is a demanding role that requires candidates to have / be:
A positive work ethic and excellent communication skills at all levels ~ the majority of this role will be phone based with our customers, so a good phone manner is essential;
The ability to think on your feet and make decisions is essential for this role;
A hard working team player that is reliable, trustworthy and has excellent organisational skills;
A proven track record in effectively handing customer queries;
...
Customer Service Advisor in Denbigh employer: Niagara Healthcare
At Adjustamatic, we pride ourselves on being an exceptional employer that champions your success and growth. With a supportive work culture that includes comprehensive training and ongoing development opportunities, you can thrive in a role that not only offers uncapped earning potential but also the chance to represent premium British-made healthcare products that make a real difference in people's lives. Join us in North Wales, where your ambition is rewarded with performance bonuses and a collaborative team environment focused on achieving excellence together.
