We are currently recruiting for a Aftersales Administrator to be based at the offices in Denbigh
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
This is a fantastic opportunity for a highly organised individual to take on this essential supportive role within the Aftersales Department. This is a multi-faceted role involving the planning of our customer deliveries and service visits and dealing with customer queries.
The main objective of this role is :
To deliver high levels of excellent aftersales service to all customers.
To deal with and resolve customer queries and complaints from the beginning to reaching amicable resolution in a timely, proactive and efficient manner.
To provide assistance, instruction, paperwork and administration support in relation to the delivery and service of customer products.
Other aspects of this busy role will involve:
Ensuring all customer queries are responded to and dealt with in a timely and professional manner. Keeping the customer abreast and updated of all progress each step of the way.
To investigate customer complaints or queries and to take ownership / responsibility of all matters until successfully concluded, ensuring that customer records are kept up to date on the companys internal database.
To respond to customer letters/correspondence and acknowledge accordingly. xiskglj
To liaise with our customers to arrange the delivery of their products or for a service engineer to visit them following a request they may have made.
For the full Job Description, please contact the HR department
This is a demanding role that requires candidates to have / be:
A positive work ethic and excellent communication skills at all levels ~ the majority of this role will be phone based with our customers, so a good phone manner is essential;
The ability to think on your feet and make decisions is essential for this role;
A hard working team player that is reliable, trustworthy and has excellent organisational skills;
A proven track record in effectively handing customer queries;
The working hours for this role are full time, working 32 hours a week
Job Types: Full-time, Permanent
Benefits:
Employee discount
Free parking
On-site parking
Education:
GCSE or equivalent (preferred)
Experience:
Customer service: 1 year (preferred)
Work Location: In person
After Sales Advisor employer: Niagara Healthcare Ltd
Adjustamatic is an exceptional employer that empowers its Field Sales Advisors to thrive in a supportive and dynamic work environment. With uncapped commission opportunities and qualified appointments provided, you can build a rewarding career while representing premium British-made healthcare products that make a real difference in people's lives. Our culture fosters ambition and success, ensuring that your hard work is recognised and rewarded, making this role not just a job, but a meaningful career path.
