At a Glance
- Tasks: Monitor and respond to alarms, ensuring smooth operations for NI Water.
- Company: Join NI Water's Intelligent Operations team in a dynamic environment.
- Benefits: Competitive salary, flexible working, generous leave, and wellness programmes.
- Other info: Enjoy hybrid working options and one of NI's largest volunteering schemes.
- Why this job: Make a real impact on customer satisfaction and environmental compliance.
- Qualifications: GCSEs or relevant experience in customer service and data analysis.
The predicted salary is between 32166 - 39314 € per year.
The primary focus of the role is to provide a central control operations service for NI Water on a 24/7 basis. The Telemetry Controller will make a positive contribution to the achievement of NI Water's Key Performance Indicators, which include customer satisfaction, regulatory and environmental compliance.
The Telemetry Controller will work within the Alarm Management Centre, as part of the wider Intelligent Operations team. Their primary role is to monitor, analyse and respond to alarms from NI Water's assets, enabling a timely response to operational and equipment issues, improving service delivery to our customers. The Telemetry Controller will also be responsible for monitoring additional systems and for communicating effectively with colleagues across the business and external stakeholders.
Applicants MUST be able to demonstrate in their application and where necessary at interview:
- A minimum of five GCSEs, including English Language and Mathematics or equivalent AND a minimum of one years' experience in a customer centric or operational role, analysing and interpreting system data. OR (in the absence of GCSE qualifications) A minimum of two years' experience in a customer centric role or operational role, analysing and interpreting system data.
- Experience of communicating effectively across a diverse range of stakeholders, using various communication methods.
- Experience of working to challenging targets / deadlines, in a regulated and / or customer service environment.
- Ability to work alone and use initiative, whilst contributing to wider team objectives.
- Proficient in the use of MS Office applications including Excel, Word and Outlook.
What is on Offer
- This role offers a competitive remuneration package with a salary scale of £32,166 to £39,314 per annum plus a 24% allowance. The starting salary will normally be at the first point of the scale.
- Location: Westland House, Old Westland Road, Belfast, BT14 6TE
- Generous annual leave and public/privilege holidays
- Flexible working and family friendly policies
- Hybrid Working (applicable to some of our roles after three months following onboarding and training)
- Occupational sick pay
- Employee assistance programmes
- Cycle to work scheme
- One of the largest corporate volunteering schemes in NI
- Award winning health and wellbeing programme which focuses on supporting four key areas of employee health; Physical, Mental, Social and Financial
How to Apply
To submit your application, please click the APPLY icon. For additional information about the role please download a Candidate Brief, available below. Closing date for submission of Applications: Monday 1st June 2026 at 10.00am. Interview Dates: Monday 15th June 2026.
Telemetry Controller employer: NI Water
NI Water is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With generous annual leave, flexible working options, and a strong focus on health and wellness, employees are empowered to thrive both personally and professionally. Located in Belfast, the role of Telemetry Controller provides a unique opportunity to contribute to vital services while enjoying one of the largest corporate volunteering schemes in Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Telemetry Controller
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NI Water on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operational roles. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your tech skills! Brush up on your MS Office applications, especially Excel, as it’s crucial for analysing data. Maybe even create a mini-project to demonstrate your proficiency during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Telemetry Controller
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience in customer-centric or operational roles. We want to see how you've analysed and interpreted system data, so give us some solid examples that demonstrate your skills!
Communication is Key:Since you'll be communicating with a diverse range of stakeholders, let us know about your communication skills. Share specific instances where you effectively conveyed information or resolved issues with different teams.
Meet Those Targets:We love candidates who thrive under pressure! If you've worked to challenging targets or deadlines, tell us about it. Show us how you managed your time and met those goals in a regulated or customer service environment.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the APPLY icon!
How to prepare for a job interview at NI Water
✨Know Your Data
As a Telemetry Controller, you'll be analysing and interpreting system data. Brush up on your data analysis skills and be ready to discuss how you've used data in previous roles. Think of specific examples where your insights led to improved outcomes.
✨Communication is Key
You'll need to communicate effectively with a diverse range of stakeholders. Prepare to share examples of how you've successfully communicated complex information in the past. Practice explaining technical concepts in simple terms to show your versatility.
✨Show Your Initiative
This role requires you to work independently while contributing to team objectives. Be ready to discuss situations where you've taken the initiative to solve problems or improve processes. Highlight your ability to balance individual tasks with team goals.
✨Familiarise Yourself with MS Office
Proficiency in MS Office, especially Excel, is essential. Before the interview, brush up on your Excel skills, particularly data manipulation and analysis functions. You might be asked about how you've used these tools in your previous roles, so have some examples ready.
