At a Glance
- Tasks: Monitor and analyse telemetry systems to ensure smooth operations for NI Water.
- Company: Join one of Northern Ireland's top companies with a focus on customer satisfaction.
- Benefits: Enjoy generous leave, flexible working, and a fantastic pension scheme.
- Other info: Be part of a supportive team with opportunities for personal growth.
- Why this job: Make a real impact in a role that supports essential water services.
- Qualifications: GCSEs or relevant experience in customer service and data analysis required.
The predicted salary is between 32166 - 39314 £ per year.
Contract Type: Permanent
Salary: £32,166 to £39,314 per annum
Location: Westland House, Belfast
Closing Date & Time: Monday 28 Sep 2026 10:00
About the Role: The primary focus of the role is to provide a central control operations service for NI Water on a 24/7 basis. The Telemetry Controller will make a positive contribution to the achievement of NI Waters Key Performance Indicators, which include customer satisfaction, regulatory and environmental compliance. The Telemetry Controller will work within the Alarm Management Centre, as part of the wider Intelligent Operations team. Their primary role is to monitor, analyse and respond to alarms from NI Waters assets, enabling a timely response to operational and equipment issues, improving service delivery to our customers. The Telemetry Controller will also be responsible for monitoring additional systems and for communicating effectively with colleagues across the business and external stakeholders.
Responsibilities:
- Proactively monitor and analyse trends on telemetry systems, to allow early recognition of real time events, enabling field staff to respond and resolve quickly, mitigating impact on our customers.
- React to telemetry alarms in accordance with the Alarms Acceptance Process, escalating where appropriate.
- Monitor the Lone worker and Security Management Systems, following documented procedures to facilitate the welfare of NI Water employees / contractors and security of our assets.
- Provide remote SCADA outreach capability for NIW Alpha assets.
- Interrogate excessively alarming signals, in conjunction with operational and ICT colleagues, to identify root cause and suitable resolutions.
- Applying your knowledge and experience to various discipline areas, such as Water, Wastewater and M&E, while also providing cover for other disciplines within other regional locations.
Applicants MUST be able to demonstrate in their application and where necessary at interview:
ESSENTIAL CRITERIA
- A minimum of five GCSEs, including English Language and Mathematics or equivalent AND a minimum of one years experience in a customer centric or operational role, analysing and interpreting system data. OR (in the absence of GSCE qualifications) A minimum of two years experience in a customer centric role or operational role, analysing and interpreting system data.
- Experience of communicating effectively across a diverse range of stakeholders, using various communication methods.
- Experience of working to challenging targets / deadlines, in a regulated and / or customer service environment.
- Ability to work alone and use initiative, whilst contributing to wider team objectives.
- Proficient in the use of MS Office applications including Excel, Word and Outlook.
Benefits: Not only will you be working for one of Northern Irelands top companies, you will also receive a number of company benefits to include:
- Generous annual leave and public holidays
- Flexible working and family friendly policies
- Occupational sick pay
- Employee assistance programmes
- Cycle to work scheme
- Volunteering support
- Pension
As well as a competitive remuneration package, NI Water offers an excellent DB pension scheme with a current employer contribution of 26.2% (subject to rate fund valuation). Northern Ireland Water is an equal opportunities employer. For further details about the role and to apply please refer to the Candidate Brief by clicking on the APPLY button below.
Telemetry Controller in Newtownabbey employer: NI Water
NI Water is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Belfast, the company provides generous benefits such as flexible working arrangements, a robust pension scheme, and opportunities for volunteering, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Telemetry Controller in Newtownabbey
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Telemetry Controller role you’re after at NI Water.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at NI Water a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at NI Water.
✨Apply Through Company Websites
When you spot a role like Telemetry Controller at NI Water, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Telemetry Controller in Newtownabbey
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Telemetry Controller, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at NI Water a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to NI Water specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at NI Water
✨Brush Up on Core Engineering Principles
Before heading into the interview with NI Water, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like NI Water want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
