Job Title: Telemetry Controller Contract Type: Permanent Salary: £32,166 to £39,314 per annum Location: Westland House, Belfast Closing Date & Time: Monday 28 Sep 2026 10:00 About the Role: The primary focus of the role is to provide a central control operations service for NI Water on a 24/7 basis. The Telemetry Controller will make a positive contribution to the achievement of NI Waters Key Performance Indicators, which include customer satisfaction, regulatory and environmental compliance. The Telemetry Controller will work within the Alarm Management Centre, as part of the wider Intelligent Operations team. Their primary role is to monitor, analyse and respond to alarms from NI Waters assets, enabling a timely response to operational and equipment issues, improving service delivery to our customers. The Telemetry Controller will also be responsible for monitoring additional systems and for communicating effectively with colleagues across the business and external stakeholders. Responsibilities: Proactively monitor and analyse trends on telemetry systems, to allow early recognition of real time events, enabling field staff to respond and resolve quickly, mitigating impact on our customers. React to telemetry alarms in accordance with the Alarms Acceptance Process, escalating where appropriate. Monitor the Lone worker and Security Management Systems, following documented procedures to facilitate the welfare of NI Water employees / contractors and security of our assets. Provide remote SCADA outreach capability for NIW Alpha assets. Interrogate excessively alarming signals, in conjunction with operational and ICT colleagues, to identify root cause and suitable resolutions. Applying your knowledge and experience to various discipline areas, such as Water, Wastewater and M&E, while also providing cover for other disciplines within other regional locations. Please refer to candidate brief for further details. Applicants MUST be able to demonstrate in their application and where necessary at interview: ESSENTIAL CRITERIA 1. A minimum of five GCSEs, including English Language and Mathematics or equivalent AND a minimum of one years experience in a customer centric or operational role, analysing and interpreting system data. OR (in the absence of GSCE qualifications) A minimum of two years experience in a customer centric role or operational role, analysing and interpreting system data. 2. Experience of communicating effectively across a diverse range of stakeholders, using various communication methods. 3. Experience of working to challenging targets / deadlines, in a regulated and / or customer service environment. 4. Ability to work alone and use initiative, whilst contributing to wider team objectives. 5. Proficient in the use of MS Office applications including Excel, Word and Outlook. Benefits Not only will you be working for one of Northern Irelands top companies, you will also receive a number of company benefits to include: Generous annual leave and public holidays Flexible working and family friendly policies Occupational sick pay Employee assistance programmes Cycle to work scheme Volunteering support Pension As well as a competitive remuneration package, NI Water offers an excellent DB pension scheme with a current employer contribution of 26.2% (subject to rate fund valuation). Northern Ireland Water is an equal opportunities employer. For further details about the role and to apply please refer to the Candidate Brief by clicking on the APPLY button below. Skills: Telemetry Controller Operational Customer Centric Telemetry TPBN1_NI
Telemetry Controller in Lisburn
