At a Glance
- Tasks: Manage IT business support, contracts, and budgets while leading a dynamic team.
- Company: Join a forward-thinking organisation focused on innovation and collaboration.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and wellness programmes.
- Other info: Hybrid working options available after onboarding; excellent career growth potential.
- Why this job: Make a real impact in IT while developing your skills in a supportive environment.
- Qualifications: 5 GCSEs including English and Maths, plus 4 years in a business support role.
The predicted salary is between 32166 - 39314 £ per year.
The IT Business Support Manager is a key responsible role in the Information Services department, providing business governance, process management, contract management, procurement management, budgetary management, health and safety, general administration and office support.
This role is the key responsible person for the management of several NIW ICT Enterprise contracts, including mobile services, in addition to managing the achievement of service level agreements with third parties.
The IT Business Support Manager leads the IS Business Services team comprising two IT business support staff and reports to the ICT Programme Support Manager. This role also works closely with the Head of ICT Service Operations, the Head of ICT Programme Management, and other IT managers and staff, as well as internal and external customers and suppliers.
Applicants MUST be able to demonstrate in their application and where necessary at interview:
- ESSENTIAL CRITERIA
- Minimum of 5 GCSE's Grade C or above, to include English and Maths, or equivalent.
- Minimum of 4 years' experience working in a business support role with an understanding of the key tasks involved in managing, supporting and developing staff to include the following:
- Financial Budgetary Planning and Reporting in a public or private sector organisation.
- Operational Procurement in a public or private sector organisation.
- Data Analysis and Interpretation such as analysing and validating supplier bills, managing stock lists and inventories or customer service queries.
- Creation of business reporting with data summaries and meaningful recommendations.
- Experience in managing 3rd party suppliers and contracts.
- Proficiency in MS Office applications.
- DESIRABLE CRITERIA
- In the event of a large number of applications, in the first instance, candidates may be short-listed on the following desirable criteria:
- Working knowledge of the following applications: Oracle Financials, CPMR.
What is on Offer
Salary
This band 6a role offers a competitive remuneration package with a salary scale of £32,166 to £39,314 per annum (pay award pending). The starting salary will normally be at the first point of the scale. Salaries are reviewed annually effective 1st April.
Location
Westland, 40 Old Westland Road, Belfast, BT14 6TE.
What we Offer
- Generous annual leave and public/privilege holidays
- Flexible working and family friendly policies
- Hybrid Working (applicable to some of our roles after three months following onboarding and training)
- Occupational sick pay
- Employee assistance programmes
- Cycle to work scheme
- One of the largest corporate volunteering schemes in NI
- Award winning health and wellbeing programme which focuses on supporting four key area of employee health; Physical, Mental, Social and Financial
How to Apply
To submit your application, please click the APPLY icon. For additional information about the role please download a Candidate Brief, available below.
Closing date for submission of Applications: Monday 6th July 2026 at 10.00am
Interview Dates: Monday 20th July 2026
IT Business Support Manager in Belfast employer: NI Water
As an IT Business Support Manager at our Belfast location, you will join a dynamic team that values employee well-being and professional growth. We offer a competitive salary, generous annual leave, and flexible working arrangements, alongside an award-winning health and wellbeing programme. Our commitment to corporate volunteering and a supportive work culture makes us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Support Manager in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NI Water values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NI Water might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NI Water!
✨Direct Apply to NI Water
Let's not forget to apply directly through the NI Water website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Business Support Manager in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NI Water.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NI Water. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NI Water
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
