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- Tasks: Coordinate customer service and production operations in a dynamic manufacturing environment.
- Company: Join NI Precision, where craftsmanship meets cutting-edge technology.
- Benefits: Competitive salary, fast-paced growth, and real impact on high-accuracy components.
- Why this job: Be a key link in delivering precision components for aerospace and defence sectors.
- Qualifications: GCSEs in Maths and English; experience in manufacturing or customer service is a plus.
- Other info: Enjoy a supportive team culture with opportunities for learning and development.
The predicted salary is between 21500 - 25500 £ per year.
Join NI Precision as a Customer Service & Production Coordinator in Portadown, with a salary of £25,000-£29,000 per annum. Want to work where craftsmanship meets cutting-edge tech? NI Precision uses state-of-the-art CNC machine tools, automation systems, and advanced lights-out machining in a modern workshop. Help us deliver precision components for aerospace, defence, and advanced engineering sectors.
What you'll be doing:
- The Customer Service & Production Coordinator supports day-to-day manufacturing and customer operations by raising purchase orders, ordering materials, tracking job progress, and assisting customers with enquiries.
- This role acts as a key link between customers, suppliers, the machine shop, and internal production teams to ensure orders move accurately, efficiently, and on time.
- The role also supports the Production Supervisor by tracking daily shop floor activity and providing accurate, up-to-date operational information to aid production planning and delivery performance.
Key Responsibilities
- Raise and process purchase orders (POs) within the company’s ERP/MRP system and Excel.
- Order materials from approved suppliers in line with production requirements.
- Track production progress internally and externally, updating internal stakeholders as required.
- Record and monitor daily machine shop floor activity to support production control and reporting.
- Work closely with the Production Supervisor to provide visibility of job status, capacity, and priorities.
- Respond to customer enquiries regarding order status, lead times, and general information.
- Maintain accurate and up-to-date records of orders, materials, and job status.
- Identify potential delays, shortages, or issues and elevate to the appropriate team.
- Support continuous improvement of operational, administrative, and reporting processes.
- Carry out general operational and administrative duties as required.
What we're looking for - Skills & Experience
- GCSEs (or equivalent) including Maths and English.
- Previous experience in a manufacturing, order processing, production support, or customer service role is desirable.
- Strong attention to detail with excellent organisational skills.
- Ability to manage multiple tasks and shifting priorities in a fast-paced environment.
- Confident communicator with customers, suppliers, and internal teams.
- Comfortable using ERP/MRP systems, Microsoft Excel, and general office software.
What we're looking for - Personal Attributes
- Methodical, accurate, and process-driven.
- Proactive and curious, with a willingness to ask questions and source information.
- Comfortable working with technical and production-related data (engineering knowledge not required, but a willingness to learn is essential).
- A reliable team player who can also work independently and take ownership of tasks.
Why this role rocks:
- Competitive pay—a generous rate that reflects your skill.
- Fast-paced growth and variety—supporting projects across the UK and Ireland.
- Real impact—help us uphold our reputation for delivering high-accuracy components to world-class sectors.
How to apply
Ready to make more than just components? Make your career with NI Precision – Apply today!
Job Type - Full-time
Customer Service & Production Coordinator in Portadown employer: NI Precision Ltd
Contact Detail:
NI Precision Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Production Coordinator in Portadown
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand NI Precision's values and how they align with your skills. This will help you stand out and show you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Customer Service & Production Coordinator, you'll need to be a confident communicator. Role-play common interview questions with a friend to get comfortable expressing your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining NI Precision and ready to contribute to their cutting-edge projects.
We think you need these skills to ace Customer Service & Production Coordinator in Portadown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service & Production Coordinator role. Highlight any relevant experience in manufacturing, order processing, or customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our team. Be sure to mention your attention to detail and organisational skills, as these are key for us.
Show Off Your Communication Skills: In your application, demonstrate your ability to communicate effectively. Whether it's through your writing style or examples of past experiences, we want to see that you can confidently interact with customers, suppliers, and internal teams.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join NI Precision!
How to prepare for a job interview at NI Precision Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service & Production Coordinator role. Familiarise yourself with the key responsibilities like raising purchase orders and tracking production progress. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong attention to detail and excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or improved processes. Be ready to discuss how you prioritised tasks in a fast-paced environment.
✨Communicate Clearly and Confidently
As a key link between customers, suppliers, and internal teams, effective communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer enquiries to demonstrate your ability to handle them smoothly during the interview.
✨Be Proactive and Curious
Demonstrate your proactive nature by asking insightful questions about the company’s operations and the tools they use, like their ERP/MRP systems. Showing curiosity not only highlights your willingness to learn but also indicates that you’re serious about contributing to continuous improvement in the role.
