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For Companies At a Glance
- Tasks: Support manufacturing and customer operations while ensuring orders are processed efficiently.
- Company: Join NI Precision, where craftsmanship meets cutting-edge technology.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Make a real impact in aerospace and defence sectors with precision components.
- Qualifications: GCSEs in Maths and English; experience in manufacturing or customer service is a plus.
- Other info: Fast-paced role with a focus on teamwork and continuous improvement.
The predicted salary is between 21500 - 25500 £ per year.
Join NI Precision as a Customer Service & Production Coordinator in Portadown, with a salary of £25,000-£29,000 per annum. NI Precision uses state-of-the-art CNC machine tools, automation systems, and advanced lights-out machining in a modern workshop to deliver precision components for aerospace, defence, and advanced engineering sectors.
What you'll be doing:
- The Customer Service & Production Coordinator supports day-to-day manufacturing and customer operations by raising purchase orders, ordering materials, tracking job progress, and assisting customers with enquiries.
- This role acts as a key link between customers, suppliers, the machine shop, and internal production teams to ensure orders move accurately, efficiently, and on time.
- The role also supports the Production Supervisor by tracking daily shop floor activity and providing accurate, up-to-date operational information to aid production planning and delivery performance.
Key Responsibilities
- Raise and process purchase orders (POs) within the company's ERP/MRP system and Excel.
- Order materials from approved suppliers in line with production requirements.
- Track production progress internally and externally, updating internal stakeholders as required.
- Record and monitor daily machine shop floor activity to support production control and reporting.
- Work closely with the Production Supervisor to provide visibility of job status, capacity, and priorities.
- Respond to customer enquiries regarding order status, lead times, and general information.
- Maintain accurate and up-to-date records of orders, materials, and job status.
- Identify potential delays, shortages, or issues and escalate to the appropriate team.
- Support continuous improvement of operational, administrative, and reporting processes.
- Carry out general operational and administrative duties as required.
What we're looking for - Skills & Experience
- GCSEs (or equivalent) including Maths and English.
- Previous experience in a manufacturing, order processing, production support, or customer service role is desirable.
- Strong attention to detail with excellent organisational skills.
- Ability to manage multiple tasks and shifting priorities in a fast-paced environment.
- Confident communicator with customers, suppliers, and internal teams.
- Comfortable using ERP/MRP systems, Microsoft Excel, and general office software.
What we're looking for - Personal Attributes
- Methodical, accurate, and process-driven.
- Proactive and curious, with a willingness to ask questions and source information.
- Comfortable working with technical and production-related data (engineering knowledge not required, but a willingness to learn is essential).
- A reliable team player who can also work independently and take ownership of tasks.
Why this role rocks:
- Competitive pay - a generous rate that reflects your skill.
- Fast-paced growth and variety - supporting projects across the UK and Ireland.
- Real impact - help us uphold our reputation for delivering high-accuracy components to world-class sectors.
How to apply
Ready to make more than just components? Make your career with NI Precision - Apply today!
Customer Service & Production Coordinator employer: NI Precision Ltd
Contact Detail:
NI Precision Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Production Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching NI Precision and understanding their products and values. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your communication skills! As a Customer Service & Production Coordinator, you'll need to be clear and confident when talking to customers and suppliers. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at NI Precision.
We think you need these skills to ace Customer Service & Production Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in manufacturing or customer service, and don’t forget to showcase your attention to detail and organisational skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit. Be sure to mention your ability to manage multiple tasks and your proactive approach.
Show Off Your Tech Skills: Since we use ERP/MRP systems and Excel, it’s important to mention your comfort level with these tools. If you have experience using similar software, let us know! It’ll show you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NI Precision Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service & Production Coordinator role. Familiarise yourself with the key responsibilities like raising purchase orders and tracking production progress. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you've managed multiple tasks in previous jobs. Think of specific examples where your attention to detail made a difference, especially in fast-paced environments. This will highlight your ability to thrive in the role.
✨Communicate Confidently
As a key link between customers, suppliers, and internal teams, effective communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to prepare answers to common customer service scenarios to showcase your problem-solving skills during the interview.
✨Demonstrate Your Proactivity
The job description mentions being proactive and curious. Think of instances where you took the initiative to improve processes or solve problems. Sharing these experiences will show that you’re not just a reliable team player but also someone who takes ownership and seeks continuous improvement.
