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For Companies At a Glance
- Tasks: Support manufacturing and customer operations, ensuring orders are processed accurately and efficiently.
- Company: Join NI Precision, a leader in precision components for aerospace and advanced engineering.
- Benefits: Competitive salary, fast-paced growth, and the chance to make a real impact.
- Why this job: Be part of a dynamic team delivering high-accuracy components in a cutting-edge environment.
- Qualifications: GCSEs in Maths and English; experience in manufacturing or customer service is a plus.
- Other info: Great opportunity for career growth and learning in a supportive team.
The predicted salary is between 21500 - 25700 £ per year.
Join NI Precision as a Customer Service & Production Coordinator in Portadown with a salary of £25,000-£29,000 per annum. NI Precision uses state-of-the-art CNC machine tools, automation systems, and advanced lights-out machining in a modern workshop to deliver precision components for aerospace, defence, and advanced engineering sectors.
What You'll Be Doing
The Customer Service & Production Coordinator supports day-to-day manufacturing and customer operations by raising purchase orders, ordering materials, tracking job progress, and assisting customers with enquiries. This role acts as a key link between customers, suppliers, the machine shop, and internal production teams to ensure orders move accurately, efficiently, and on time. The role also supports the Production Supervisor by tracking daily shop floor activity and providing accurate, up-to-date operational information to aid production planning and delivery performance.
Key Responsibilities
- Raise and process purchase orders (POs) within the company’s ERP/MRP system and Excel.
- Order materials from approved suppliers in line with production requirements.
- Track production progress internally and externally, updating internal stakeholders as required.
- Record and monitor daily machine shop floor activity to support production control and reporting.
- Work closely with the Production Supervisor to provide visibility of job status, capacity, and priorities.
- Respond to customer enquiries regarding order status, lead times, and general information.
- Maintain accurate and up-to-date records of orders, materials, and job status.
- Identify potential delays, shortages, or issues and escalate to the appropriate team.
- Support continuous improvement of operational, administrative, and reporting processes.
- Carry out general operational and administrative duties as required.
What We're Looking For - Skills & Experience
- GCSEs (or equivalent) including Maths and English.
- Previous experience in a manufacturing, order processing, production support, or customer service role is desirable.
- Strong attention to detail with excellent organisational skills.
- Ability to manage multiple tasks and shifting priorities in a fast-paced environment.
- Confident communicator with customers, suppliers, and internal teams.
- Comfortable using ERP/MRP systems, Microsoft Excel, and general office software.
What We're Looking For - Personal Attributes
- Methodical, accurate, and process-driven.
- Proactive and curious, with a willingness to ask questions and source information.
- Comfortable working with technical and production-related data (engineering knowledge not required, but a willingness to learn is essential).
- A reliable team player who can also work independently and take ownership of tasks.
Why This Role Rocks
- Competitive pay—a generous rate that reflects your skill.
- Fast-paced growth and variety—supporting projects across the UK and Ireland.
- Real impact—help us uphold our reputation for delivering high-accuracy components to world-class sectors.
How To Apply
Ready to make more than just components? Make your career with NI Precision - Apply today!
Customer Service & Production Coordinator in Craigavon employer: NI Precision Ltd
Contact Detail:
NI Precision Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Production Coordinator in Craigavon
✨Tip Number 1
Get to know the company inside out! Research NI Precision and understand their values, products, and the sectors they serve. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and production coordination. Think about examples from your past experiences that showcase your skills and how you can contribute to NI Precision.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service & Production Coordinator in Craigavon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service & Production Coordinator role. Highlight any relevant experience in manufacturing, order processing, or customer service that aligns with what we’re looking for.
Show Off Your Skills: Don’t forget to showcase your organisational skills and attention to detail. We want to see how you manage multiple tasks and shifting priorities, so give us examples of when you've done this successfully.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to follow the application process smoothly. Let’s get started on your journey with us!
How to prepare for a job interview at NI Precision Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service & Production Coordinator role. Familiarise yourself with the key responsibilities like raising purchase orders and tracking production progress. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or priorities. Be ready to discuss how you keep track of details and ensure everything runs smoothly, especially in a fast-paced environment.
✨Communicate Confidently
As a key link between customers, suppliers, and internal teams, effective communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer enquiries to showcase your ability to handle questions and provide information efficiently.
✨Embrace Continuous Improvement
NI Precision values continuous improvement, so be prepared to discuss how you've contributed to process enhancements in previous roles. Think of specific examples where you've identified issues and suggested solutions, showing your proactive approach and willingness to learn.
