Area Operations Controller in Lisburn

Location: Belfast (office based / Hybrid)

Salary: £28,000 per year

Hours of work: Full Time

Shift Pattern: 4 on 4 off

The AOC will be responsible for maintaining a holistic overview of regional scheduling, assisting with covering absence and delivering various system and financial reports. This role is a highly focused customer service position with a high proportion of the role focusing on inbound and outbound calls, email correspondence and interacting with the wider workforce. This role is required to work flexibly with some evening and weekend work associated.

THE ROLE

• You will have responsibility for the scheduling of staff and the associated administration duties covering a geographical area and day-to-day administration of tasks and will act as an overall support function for the operational area.
• The AOC is on Weekend Call on a rotational Basis.
• Maintain scheduling of all employees and portfolios for which the AOC covers ensuring delivery of 100% of contractual and temporary hours including holiday planning and absence management and swift resolution of unplanned absence at short notice.
• Conduct book on calls with sites.
• Provide administrative support with scheduling databases and keep information up to date for joiners, induction training, rosters, leavers, absence.
• Provide support and advice to Security Officers during working hours.
• Produce front line financial control by delivering employee work patterns in a cost effective manner.
• Produce timely and accurate reports.
• Ensure the schedule delivers customer requirements and confirm that planned deployment meets expectations against budgeted revenue and margin.
• Support the administrative team in managing queries from the workforce regarding work schedules and making outbound calls when needed to fill last minute or dropped shifts or participate in call round evenings/workforce welfare calls.
• Respond to last minute scheduling changes and clashes, reactively and proactively working with the Ops Support Manager and wider operations to ensure events workforce demands are met, escalating any impact last minute changes may have on the ability to deliver budget expectations.
• Ensure compliance with internal, external and legal requirements as necessary including but not limited to working time directive, SIA, scheduling and procurement processes.
• Demonstrate teamwork and collaboration across other departments within SSUKI to ensure the overall success of the business and sharing best practice.
• Any other activities as reasonably required.

THE IDEAL CANDIDATE

• Experience of multiple office technology and software applications including Microsoft, clerical and administrative procedures, principles and practices of office management.
• Requires high level of tact and integrity due to variety and scope of different contacts and exposure to confidential data.
• Able to work on own initiative and influence internal and external contacts.
• Confident, well presented with excellent attention to detail.
• Able to work in a demanding and busy environment.
• Able to manage and coordinate complex and changing situations.
• Demonstrate flexibility and adaptability with proven problem solving skills.
• Fluent written and spoken English.
• Previous scheduling experience.
• Good level of numerical reasoning.
• Previous experience using workforce management / T&A systems.
• Good level of commercial awareness.
• Good stakeholder engagement across a range of functions.
• 5 years checkable work history.
• Unrestricted right to work in the UK/EU.
• Ability to analyse and interpret data.

BENEFITS

• 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual).
• Workplace pension scheme.
• Life assurance benefit.
• Financial support for SIA Licence & renewal.
• Contributory Healthcare Scheme.
• Eyecare vouchers.
• Employee Discount Schemes.
• Progression, training & development opportunities.
• Refer a friend scheme.

G4S Secure Solutions is committed to equality of opportunity and an inclusive recruitment process.

Please be advised of the following regarding your application: Criminal Record Disclosures As part of our safeguarding and security requirements, a criminal record disclosure will be requested for all applicants during the recruitment process. Our Commitment to Fairness We believe in a fair chance for all. A criminal record will not necessarily bar you from obtaining a position with us. Each application is reviewed on its individual merits, considering the nature of the role and the circumstances of any previous offences. You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don't worry - you will only need to complete them once.

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