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- Tasks: Monitor alarm systems and ensure customer safety with a leading software suite.
- Company: Join G4S, the world's largest security solutions provider.
- Benefits: Earn £12.71 per hour, enjoy career progression, and access staff discounts.
- Other info: Flexible shifts with full training provided from day one.
- Why this job: Make a real difference in security while gaining valuable experience.
- Qualifications: Call centre experience, strong communication skills, and IT proficiency required.
The predicted salary is between 26500 - 27500 £ per year.
G4S has an exciting opportunity for Alarm Response Officers to join our Belfast team. As an Alarm Response Officer working in the G4S ARC, Alarm Receiving Centre, you will be responsible for the monitoring of our customer's alarm systems throughout the UK. You will be responsible for the safety of our customer's staff, buildings and assets, using a market leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner. This is a critical role to our security operation, and you will be fully trained to ensure that you are compliant to the required security protocols and are prepared to deal with any situation that may arise.
The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am.
Responsibilities:
- Providing excellent customer service
- Monitoring specific customers' alarms
- Answering inbound calls
- Responding to personal, residential, and commercial alarms
- Ensuring calls are dealt with in accordance with company/client procedures
- Making decisions quickly whilst being sympathetic and sensitive to varying situations
- Taking ownership of incidents and seeing them through to resolution
- Maintaining accurate records and logging calls in the system
- Dealing with incidents and emergencies according to G4S escalation procedures
- Contacting existing clients via telephone
- Compiling reports
The ideal candidate:
- Background in a call centre environment
- Excellent attention to detail
- Excellent communication skills, both written and verbal
- Strong organisational and time management skills
- Comprehensive IT skills in office and/or Google
Benefits:
- Basic salary of £12.71 per hour
- Excellent opportunities for career progression within both the department and organisation
- Full training and support in the role will be provided from day one
- Plenty of overtime opportunities
- Free Parking
- 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
- Pension and Life Assurance scheme
- 'Perks at Work' scheme including staff discounts with major retailers
To Apply Please forward your CV via the APPLY Now button below.
Alarm Response Officer in Lisburn employer: NI Jobs Aspen Testing Account
Contact Detail:
NI Jobs Aspen Testing Account Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alarm Response Officer in Lisburn
✨Tip Number 1
Get to know the company! Research G4S and their values, especially around security and customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Alarm Response Officer, you'll need to be clear and calm under pressure. Try role-playing scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Be flexible and ready for anything! The job requires working shifts, so highlight your adaptability in interviews. Share examples of how you've managed changing schedules or unexpected challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the G4S team. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Alarm Response Officer in Lisburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in call centre roles or customer service. We want to see how your skills match what we're looking for in an Alarm Response Officer.
Show Off Your Communication Skills: Since you'll be dealing with alarms and emergencies, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Flexibility: Mention your availability for the rotating shift pattern. We need someone who can adapt to different schedules, so let us know you're on board with that!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and get you started on the path to joining our team.
How to prepare for a job interview at NI Jobs Aspen Testing Account
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Alarm Response Officer. Familiarise yourself with the key tasks like monitoring alarms, responding to incidents, and maintaining accurate records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be prepared to discuss examples from your past experiences where you've effectively communicated under pressure. Think about situations where you had to handle difficult calls or provide clear instructions, as these will highlight your ability to remain calm and professional.
✨Demonstrate Decision-Making Ability
The ability to make quick decisions is crucial for an Alarm Response Officer. Prepare to discuss scenarios where you've had to think on your feet and resolve issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your thought process.
✨Emphasise Flexibility and Resilience
Given the rotating shift pattern, it's important to convey your flexibility and resilience during the interview. Share any relevant experiences that showcase your adaptability to changing schedules or high-pressure environments. This will reassure the interviewer that you're ready for the demands of the role.