At a Glance
- Tasks: Lead the reservations team and ensure exceptional guest experiences at a luxury hotel.
- Company: The Bedford Hotel Belfast, a prestigious boutique hotel in a prime location.
- Benefits: Competitive salary, training programmes, career progression, and work-life balance initiatives.
- Other info: Be part of a supportive culture that values innovation and personal growth.
- Why this job: Join a dynamic team and shape unforgettable experiences in a luxury setting.
- Qualifications: Experience in luxury hotels, strong leadership skills, and a passion for service excellence.
The predicted salary is between 30000 - 40000 £ per year.
The Bedford Hotel Belfast is seeking an experienced and passionate Reservations Manager to join its exceptional team. This is your opportunity to play a pivotal role in one of Belfast's most recent luxury hotel openings.
Who We Are: The Bedford Hotel is a prestigious boutique hotel in the heart of Belfast, set within the iconic Scottish Mutual Building. With 82 luxury bedrooms, a destination restaurant, cafe bar and private dining rooms, we are setting new standards for hospitality in Northern Ireland.
Key Responsibilities:
- Oversee the daily operations of the reservations department ensuring all bookings are handled promptly, accurately and professionally.
- Manage individual group and corporate reservations across all channels including direct, online and third-party platforms.
- Foster a productive and collaborative team culture.
- Work closely with the Revenue Manager to implement pricing strategies, manage inventory and monitor demand patterns.
- Maintain high standard of guest communication ensuring reservation confirmations, pre-arrival requests and special requirements are handled efficiently.
- Produce regular reports on booking patterns, pick-up pace and conversion rate.
Key Qualities We Value:
- A passion for guest-centric service and attention to detail.
- Proven experience in luxury or boutique hotels.
- Strong leadership and decision-making skills.
- A commitment to continuous learning and professional development.
- Exceptional communication and interpersonal skills.
What We Offer: At the Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:
- Competitive salary.
- Training and development programs.
- Clear career progression pathways and leadership opportunities.
- A supportive, employee-centric culture.
- Recognition and rewards for outstanding performance.
- Work-life balance initiatives.
Why Join Us? Be part of something special: Join the team at one of Belfast's recently opened luxury hotels. Innovate and Inspire: Work in an environment that encourages new ideas and continuous improvement. Grow Your Career: Benefit from professional development opportunities designed to help you thrive.
Ready to Elevate Your Career? Apply now to join the Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.
Reservations Manager in Belfast employer: NI Jobs Aspen Testing Account
The Bedford Hotel Belfast is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With competitive salaries, comprehensive training programmes, and clear pathways for career advancement, we empower our team to excel in a luxury hospitality environment. Join us in creating unforgettable guest experiences while enjoying a supportive atmosphere that values innovation and work-life balance.
Contact Details:
NI Jobs Aspen Testing Account Recruitment Team
