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- Tasks: Be the friendly face of Northern Ireland Hospice, assisting supporters and managing donations.
- Company: Join a compassionate charity dedicated to providing vital care in the community.
- Benefits: Enjoy 37 days annual leave, wellbeing programs, and discounts at over 600 retailers.
- Why this job: Make a real impact while working in a supportive team environment.
- Qualifications: Customer-focused attitude, strong communication skills, and a passion for service required.
- Other info: This is a maternity cover role ending on 30.09.2026.
The predicted salary is between 24000 - 36000 £ per year.
This role is the first point of contact for people getting in touch with Northern Ireland Hospice, whether by phone, email, or in person. Its about giving everyone a warm, professional welcome and helping them with their enquiries. A big part of the job is keeping our supporter and donation records up to date and accurate using our database. Youll help process donations, manage data from online fundraising platforms, and send out thank-you messages and campaign letters. The role also includes general admin tasks like handling post, managing appointments, supporting events, and making sure we follow data protection and fundraising rules. Its a key role in helping the team run smoothly and making sure our supporters feel valued.
Hours 25 per week
This position is maternity cover and will end 30.09.2026
What were looking for:
- A customer-focused attitude and a passion for delivering excellent service
- Strong communication skills and a friendly, approachable personality
- A team player whos eager to get stuck in and help wherever needed
- Enthusiasm to support our charitys mission of providing vital care to those who need it most
What we offer:
- 37 days annual leave, including bank holidays pro rata per hours worked
- Access to employee wellbeing programs and occupational sick pay
- Employee Assistance Programme including access to 24/7 Doctors support.
- Cashback health scheme
- Special offers at over 600 leading high street and online retailers
- Various salary sacrifice schemes.
For further details, kindly review the Job Description and Specification. Should you have any queries, please do not hesitate to reach out to a member of our People & Organisational Development Team at .
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons
Skills:
Excel Data Entry Customer Service
Supporter Care Administrator employer: NI Hospice
Contact Detail:
NI Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Administrator
✨Tip Number 1
Familiarise yourself with the mission and values of Northern Ireland Hospice. Understanding their goals will help you convey your passion for their cause during any conversations or interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling enquiries and providing excellent customer service, which is crucial for this role.
✨Tip Number 3
Get comfortable with data management tools, especially Excel. Being able to demonstrate your proficiency in managing supporter and donation records will set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for teamwork by sharing examples of how you've collaborated with others in previous roles. Highlighting your willingness to support colleagues will resonate well with the hiring team.
We think you need these skills to ace Supporter Care Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Supporter Care Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your customer-focused attitude and passion for delivering excellent service. Use specific examples from your past experiences to demonstrate your strong communication skills and friendly personality.
Highlight Relevant Skills: Make sure to emphasise your skills in data entry and Excel, as these are crucial for maintaining accurate supporter and donation records. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at NI Hospice
✨Show Your Customer-Focused Attitude
Since this role is all about providing excellent service, be prepared to share examples of how you've gone above and beyond for customers in the past. Highlight your ability to create a warm and welcoming environment.
✨Demonstrate Strong Communication Skills
Practice clear and concise communication. During the interview, make sure to listen actively and respond thoughtfully. This will showcase your friendly and approachable personality, which is essential for the role.
✨Emphasise Teamwork and Flexibility
This position requires a team player who is eager to help out wherever needed. Be ready to discuss instances where you've collaborated with others and adapted to changing situations to support your team.
✨Express Your Passion for the Charity's Mission
Make it clear that you understand and are enthusiastic about the charity's mission. Share why you want to work for Northern Ireland Hospice and how you can contribute to their goals, especially in supporting those in need.